Migrated away to .......
Hi Adam
I have tried and everything seems ok. now
had to set up old email addresses but working fine.
Thanks for your help.
Dojomat
I have tried and everything seems ok. now
had to set up old email addresses but working fine.Thanks for your help.
Dojomat
Hi Adam
thanks for the continued help.
In previous e-mails I stated that I had cancelled my DD just in case PN forgot to cancel taking the payments. THEY DID!
So No surprise there.
I migrated on Friday 5th of November.
Details below:
We couldn't take a payment for your Plusnet account.
To avoid restrictions to your service please make a payment in the next 14 days.
If you've already submitted a Direct Debit payment, we'll email you with more details about why this might have failed.
We couldn't take a payment for your Plusnet account.
To avoid restrictions to your service please make a payment in the next 14 days.
If you've already submitted a Direct Debit payment, we'll email you with more details about why this might have failed.
I was wise to cancel my DD
Anyway I'm not sure where I stand with PN and what will happen when the the 14 days expires since i'm with another provider now.
They can't cancel what doesn't exist or will I lose the e-mails again?
Thoughts please!
Regards
thanks for the continued help.
In previous e-mails I stated that I had cancelled my DD just in case PN forgot to cancel taking the payments. THEY DID!
So No surprise there.I migrated on Friday 5th of November.
Details below:
We couldn't take a payment for your Plusnet account.
To avoid restrictions to your service please make a payment in the next 14 days.
If you've already submitted a Direct Debit payment, we'll email you with more details about why this might have failed.
We couldn't take a payment for your Plusnet account.
To avoid restrictions to your service please make a payment in the next 14 days.
If you've already submitted a Direct Debit payment, we'll email you with more details about why this might have failed.
I was wise to cancel my DD
Anyway I'm not sure where I stand with PN and what will happen when the the 14 days expires since i'm with another provider now.
They can't cancel what doesn't exist or will I lose the e-mails again?
Thoughts please!
Regards
Dojomat,
We rely on a system notification from our suppliers to automatically close accounts when customer's migrate away. Unfortunately it looks like this didn't happen in your case.
I've just tried refunding you but there are no active payment details on the account. Cold you add either card or direct debit details to the account so I can action the refunds we need to do, please bear in mind that the latter option would take considerably longer.
Adam.
We rely on a system notification from our suppliers to automatically close accounts when customer's migrate away. Unfortunately it looks like this didn't happen in your case.
I've just tried refunding you but there are no active payment details on the account. Cold you add either card or direct debit details to the account so I can action the refunds we need to do, please bear in mind that the latter option would take considerably longer.
Adam.
Hi David and Adam
You are correct David! PN are requesting payment on a migrated account. I dont believe I owe money but if so I will pay as soon as I know what I'm paying for. ( I have raised a ticket )
I'm not sure how PN would have contacted me if Adam hadn't been so helpful in resurecting the email account.
All the information is in previous posts.
I only wanted an extended email account which was in previous messages. Willing to pay, but PN cancelled account anyway despite contact, verbal request and confirmation by PN.
I feel sorry for Adam and people like him seem to be 'pushing water uphill' without the support from the rest of the organisation from which many non technical problems occur.
I'll see what the response is and go from there.
Keep on smilin'
Dojomat
You are correct David! PN are requesting payment on a migrated account. I dont believe I owe money but if so I will pay as soon as I know what I'm paying for. ( I have raised a ticket )
I'm not sure how PN would have contacted me if Adam hadn't been so helpful in resurecting the email account.
All the information is in previous posts.
I only wanted an extended email account which was in previous messages. Willing to pay, but PN cancelled account anyway despite contact, verbal request and confirmation by PN.
I feel sorry for Adam and people like him seem to be 'pushing water uphill' without the support from the rest of the organisation from which many non technical problems occur.
I'll see what the response is and go from there.
Keep on smilin'
Dojomat
Quote from: _Adam_Walker_ We rely on a system notification from our suppliers to automatically close accounts when customer's migrate away. Unfortunately it looks like this didn't happen in your case.
I've noticed several references by various Plusnet people to "our suppliers" when payments go wrong.
Previously, Plusnet blamed a poor accounting system.
Is "our suppliers" equivalent to BT?
by any chance related to annalogue?
Quote from: pierre_pierre collogues
Quote Is "our suppliers" equivalent to BT?
Yes, we're generally referring to BT when we mention our suppliers
Quote Its as bad as Sainsburiys not having ant employees
Don't blame them, they'd keep running away with the fruit
