Migration - Activation date
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Migration - Activation date
12-09-2014 4:30 PM
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I'm on BT infinity 2 at the minute and am migrating to the equivalent Plusnet service, phones going too.
I use my own router, an apple extreme as the home hub 2 I had didn't play nice with my apple tv, it plugs into a modem.
I was wondering why an engineer visit would be necessary, if it's indeed necessary?
More curious than anything.
Re: Migration engineer visit
12-09-2014 4:42 PM
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Hopefully a member of staff will confirm to give you 100% reassurance.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Migration engineer visit
12-09-2014 5:16 PM
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From checking your account it looks like a simple admin error as there is no current BT supplied product in the account field which means it will have requested install dates for the service which is technically not required.
Just looking over the finer details it doesn't appear that anything has been booked by way of an engineer so the service should just switch over like for like. Have you had any email correspondence which says otherwise? (I can't see anything in the service notices on your account so you shouldn't have).
Re: Migration engineer visit
12-09-2014 6:19 PM
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It will be a straight forward switch over then.
Activation date.
11-10-2014 3:14 PM
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Re: Migration - Activation date
11-10-2014 3:24 PM
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Re: Migration - Activation date
11-10-2014 3:51 PM
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Have you still got a live BT Infinity service there Lwio?
Edit: Try logging in to your account and check that your contact email address is correct (and other details whilst you are there) also have a look at your "my questions" here to see if there is any tickets there that give any info. Check both Open & Closed ones.
Re: Migration - Activation date
11-10-2014 5:08 PM
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Yes I've still got the Bt fibre that's working fine.
Just checked my account email seems to be okay, it's a googlemail account.
On the view products and services you've bought from plus net the following appears:
12/9/2014 unlimited fibre extra status buy in red.
01/01/1970 Unlimited fibre extra broadband pending in green -- note the date
12/19/2014 anytime unconfigured in green.
Transactions screen £30.93 initial charge fully paid.
Re: Migration - Activation date
11-10-2014 11:51 PM
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I guess the last date is a minor typo by you
Someone from the CRT will need to look more closely at this on Monday.
btw do you use a MAC when moving provider on Fibre?
Re: Migration - Activation date
12-10-2014 12:04 AM
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Re: Migration - Activation date
12-10-2014 12:18 AM
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Re: Migration - Activation date
13-10-2014 9:55 AM
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As discussed, once you have a new MAC we'll place your order for you. Feel free to send it me in a PM.
I'm sorry for the inconvenience caused.
@Anotherone - The ball certainly has been dropped. Systems rather than individuals on this occasion. Along with this, unfortunately we're unable to expedite an earlier than 5 working days when it comes to MAC migrations.
Matty
Re: Migration - Activation date
13-10-2014 7:56 PM
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Re: Migration - Activation date
16-10-2014 2:55 PM
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Quote from: MattyC Thanks for speaking with me Lwio.
As discussed, once you have a new MAC we'll place your order for you. Feel free to send it me in a PM.
I'm sorry for the inconvenience caused.
@Anotherone - The ball certainly has been dropped. Systems rather than individuals on this occasion. Along with this, unfortunately we're unable to expedite an earlier than 5 working days when it comes to MAC migrations.
Matty
Thanks for phoning and replying, just got the new MAC code and I'll pm you with it.
Re: Migration - Activation date
16-10-2014 3:01 PM
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One of our provisioning experts will place your order for you now.
Matty
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