Most of the time = awesome, sometimes = meh

[#1]

Quote

1. The offer will run from 25th October 2010 to 28th November 2010. All referred broadband sign-ups to Plusnet Value, Plusnet Extra or Plusnet Pro will be eligible for this offer.

Surely, that's clear enough. It's dependant on when the accounts were signed up.

[#2]

Quote from: _Adam_Walker_

Quote 1. The offer will run from 25th October 2010 to 28th November 2010. All referred broadband sign-ups to Plusnet Value, Plusnet Extra or Plusnet Pro will be eligible for this offer. Surely, that's clear enough. It's dependant on when the accounts were signed up.

No it isn't.
In the absence of any indication either way "All referred broadband sign-ups" could just as easily indicate that the referral must take place during the period. It's just that you and I know what was intended and so would naturally interpret it as meaning sign-ups completed during the period.
You'd be on a very sticky wicket in a court of law on this one!

[#3]

Fair do's, there's very rarely any disparity between when accounts are signed up and when they are referred so this should not be an issue. If it ever is we'd review each case on its own individual merits.

[#4]

I agree it's unusual for there to be much of a gap.
I presume you've already pointed out to Marketing that any future campaigns need to include a clause in the T&Cs that "sign-up must be completed by xxxxxxx".

[#5]

Quote

I presume you've already pointed out to Marketing that any future campaigns need to include a clause in the T&Cs that "sign-up must be completed by xxxxxxx".

Absolutely

[#6]

Adam,
In the area of referrals, can you please take a look at ticket #40374446 for me please?
It seems daft that the CSAs want me to ask 'your' customer if their service is working 100% before the referral token can be activitaed.  There might be some debate about if this subscriber did mention my userID (as he told me he did) in his sign-up phone call, but any such doubt has not been raised the the responses received thus far.  There is a limit to how much I can nag this or any individual to sort out your systems to do me a favour!  I guess that reading between the lines, some CSA is getting all hot and bothered about data protection... but I'm not asking them to divludge anything to me! 
Also got another person who signed up (after a year or more of hint dropping) only he totally forgot to reference the referral!  Have asked him to riase a ticket... will have to wait and see.  Has any one every considered the merits of some means of referers referencing (claiming) referees after sign-up?
Cheers,
Kevin

[#7]

Hi Kevin,
I don't personally have access to the relevant gubbins (yes that is the technical term) to resolve your referral issue but I will get someone else to sort that out for you.
DPA really shouldn't be an issue but it all depends on if you were asking for information from us re the referrals and if so what information, however we should be able to get this resolved without having to do that.

[#8]

I have just checked the account i refferred of Mrs Julie Grinney (Account name = Juliegrinney) and the sign up date started 12th january 2010 on plusnet premium service. The offer was to transfer accounts from tiscali to plusnet and the offer finished 31st january "You’ll need to hurry, as this limited time offer ends 31st January 2010"
The way we invited them was through this offer so i know it was not before this date otherwise i wouldnt have invited them.

[#9]

is this being looked into then?

[#10]

StevenF,
There was an offer for 3 months for free which we've actually given you. Other than that that's it I'm afraid.
townman,
I'm going to get an experienced agent who is experienced with referral issues to look at your ticket again.

[#11]

I'm sorry to keep badgering you but if you please look at this screen shot it clearly says in bold text "£25 in John Lewis vouchers"

[#12]

Quote from: _Adam_Walker_

townman, I'm going to get an experienced agent who is experienced with referral issues to look at your ticket again.

Adam - massive thank you!  The referral has advised me that he replied to the email telling him of his account / service activation - guess this will have gone into a black hole... I know this is not the ideal way, but as I said, there's a limit to the amount of nagging I can do.  BTW he is now  thrilled with the BB service from PN and the totally seamless transfer of his phone service from BT!
Many thanks,
Kevin
PS: Have been and checked the ticket - really happy to see that this specific issue has now been addressed, but not my supplementals on other referral observations - missing tokens and calculation queries.  Please pass on a personal 'thank you' to MD - I used to have a MD working for me and he was the best IT fixer I've ever had on my teams... your MD seems no different!  GREAT!  Two questions to drive service improvement... (1) What went wrong?  (2) Why could the CSAs who had already handledd this ticket not do exactly what MD did... which is the approach I originally suggested on the ticket?  Sure do wish your CSAs did not cause you so much additional work and discontent on the forums!

[#13]

@townman, no problem, I'm glad we've got to the bottom of that.
@StepenF
I'm sorry for the confusion here, that was a complicated offer and involved the referred account sending an email in to us to confirm everything that happened. I have however looked at your account and can't see that this happened, that explains the delay, however I've had a word with the marketing team and they're sending you one out via recorded delivery for you. As soon as I've got a tracking number I'll let you know.

[#14]

thank you for sorting that for me i appreciate the time you spent sorting it.
Just want to point out it does say on the offer 'Make sure they also keep a note of your Plusnet username, as we'll ask for this once they're up and running so we can get your vouchers to you' hence why no email was sent from them, we were expecting correspondence from plusnet to begin with.
Thanks a lot for sorting it.

[#15]

No problem I think its the fact that the account was signed up over a year ago which led me to think you were referring to Jan this year rather than 2010.
Adam