My 6 Days Of Plusnet Pain
21-22mb was the TalkTalk ballpark figure, my ping was much lower before as well, a lot of this is down to the Interleaving, why I'm Interleaving at less than a mile from a main city centre exchange is mind boggling, line Attenuation below 20db is categorised as outstanding, and I'm at 19db, this ain't no 50db+ line into the historic wilderness, just ran a ADSL BER test at my end, unsurprising it came back as clean as a whistle.
Portal > Data > Transfer Speed - Says that my estimated line speed is 2mb, very useful...total madness.
I can clearly see that it's being restricted, because the downstream attainable rate on the line is a lot higher (22284) than the actual given sync rate, that's one of hell of a margin?, that's a difference of 2393, surely that can't be right?, now I'm no broadband expert by any stretch of the imagination, but it look's as if the line is still pretty much capable of dishing out the same speed as the TalkTalk connection did beforehand?
Again I'm no CTI Fire Spark, but I think if you change the Red number (Interleaving off), it will significantly help on the orange ones...ermm..?
Portal > Data > Transfer Speed - Says that my estimated line speed is 2mb, very useful...total madness.
I can clearly see that it's being restricted, because the downstream attainable rate on the line is a lot higher (22284) than the actual given sync rate, that's one of hell of a margin?, that's a difference of 2393, surely that can't be right?, now I'm no broadband expert by any stretch of the imagination, but it look's as if the line is still pretty much capable of dishing out the same speed as the TalkTalk connection did beforehand?
| Sync Rate (kbps) | Down | Up |
| Current | 19891 | 1276 |
| Attainable Rate (kbps) | Down | Up |
| Current | 22284 | 1288 |
| SNR (db) | Down | Up |
| Current | 6.1 | 6.0 |
| Attenuation (db) | Down | Up |
| Current | 19.0 | 11.2 |
| Interleaver Depth (d) | Down | Up |
| Current | 96 | 1 |
| Delay (msec) | Down | Up |
| Current | 6 | 1 |
Again I'm no CTI Fire Spark, but I think if you change the Red number (Interleaving off), it will significantly help on the orange ones...ermm..?
Precisely that jafreer. The OP clearly had not appreciated the effects of the automatic exchange DLM on the broadband connection when some sort of line fault or interference is causing a problem and so dived head-long into blaming Plusnet for "sabotaging" the connection 
What is a slight mystery is why the probability of some sort of intermittent line problem is not mentioned in the list in reply #2.
The clue as to why the user's previous connection on TT did not display similar issues eventually came in reply #9
Also, the OP seems to think that living in a city centre means that lines never have faults or go faulty -
Oh dear!
And as ejs has pointed out, it could be an internal issue that is causing the problem, because there has been no information or analysis of this.
One thing is clear, whilst a fixed profile could mask the underlying problem, if it's some sort of intermittent line issue that's not addressed then there's a good chance that at some point in the future it will fail completely, but hey-ho, it's always the ISP's fault. Whilst the OP continues with this hot-headed approach it'll probably not get addressed.
Also I'm guessing that as the service was previously with TT, then line rental will probably have been moved to Plusnet with the BB, so if the service has been cancelled (on day 6) rather than "migrated" (not a sensible approach as mentioned by aesmith) then there'll be no chance for Plusnet to initiate a line fault investigation, the line will be cancelled with the consequential loss of BB, phone service and phone number
IF however, the service didn't get cancelled in the end, and the OP cares to post back with a more reasonable approach, then maybe forum members may be able to assist in getting the problem resolved.
What is a slight mystery is why the probability of some sort of intermittent line problem is not mentioned in the list in reply #2.
The clue as to why the user's previous connection on TT did not display similar issues eventually came in reply #9
Quote from: StalkStalk Previous ISP was TalkTalk LLU ADSL2+, was set on a static 24FSNR6 profile aka (24mb/Fastpath/6db).......
Also, the OP seems to think that living in a city centre means that lines never have faults or go faulty -
Quote from: StalkStalk ....... I know that from previous experience that my line is sweet even @ 3db SNR, I live in the city centre, not some farm yard barn.
Oh dear!
And as ejs has pointed out, it could be an internal issue that is causing the problem, because there has been no information or analysis of this.
One thing is clear, whilst a fixed profile could mask the underlying problem, if it's some sort of intermittent line issue that's not addressed then there's a good chance that at some point in the future it will fail completely, but hey-ho, it's always the ISP's fault. Whilst the OP continues with this hot-headed approach it'll probably not get addressed.
Also I'm guessing that as the service was previously with TT, then line rental will probably have been moved to Plusnet with the BB, so if the service has been cancelled (on day 6) rather than "migrated" (not a sensible approach as mentioned by aesmith) then there'll be no chance for Plusnet to initiate a line fault investigation, the line will be cancelled with the consequential loss of BB, phone service and phone number
IF however, the service didn't get cancelled in the end, and the OP cares to post back with a more reasonable approach, then maybe forum members may be able to assist in getting the problem resolved.
No major CRC's or HEC's errors ect at my end, I noticed that it hadn't previously Bit Swapped since Day 1, but now today (Day 12) it has?
Why isn't PN using SRA? BRAS is definitely inferior.
Well I'm connecting back to a LLU on the 3rd of Feb, seeing as PN can't provide anywhere near the same service, I wouldn't want to put my family through 18 months of this tosh, basically as you can see in this thread my PN BB provision can range anywhere from 6-20mb, and btw with reference to the above, we haven't made a single call from the landline yet, as 0800 is free from my mobile, so it's £216.70 (insert gasp here) for less than a month with PN, I've never previously fealt the need to buy myself out of any contract, hell I'm not leaving because I'm wealthy (far from it)...it's simply because this provider cannot provide, and the support team is full of liars...simples.
Connection as it currently stands.
They seem to be very efficient at telling me that I have cancelled my Direct Debit, and that I should add a Payment Card...lol they can whistle dixie for it, I shall pay it as slowly as possible, bring on that third party debt recovery agency that you have already threatened me with.
Pmsl, most of my PN support tickets end with this following statement.
Why isn't PN using SRA? BRAS is definitely inferior.
Well I'm connecting back to a LLU on the 3rd of Feb, seeing as PN can't provide anywhere near the same service, I wouldn't want to put my family through 18 months of this tosh, basically as you can see in this thread my PN BB provision can range anywhere from 6-20mb, and btw with reference to the above, we haven't made a single call from the landline yet, as 0800 is free from my mobile, so it's £216.70 (insert gasp here) for less than a month with PN, I've never previously fealt the need to buy myself out of any contract, hell I'm not leaving because I'm wealthy (far from it)...it's simply because this provider cannot provide, and the support team is full of liars...simples.
Connection as it currently stands.
| Sync Rate (kbps) | Down | Up |
| Current | 18383 | 1276 |
| Attainable Rate (kbps) | Down | Up |
| Current | 20304 | 1280 |
| SNR (db) | Down | Up |
| Current | 9.1 | 6.3 |
| Attenuation (db) | Down | Up |
| Current | 19.0 | 11.2 |
| Interleaver Depth (d) | Down | Up |
| Current | 96 | 1 |
| Delay (msec) | Down | Up |
| Current | 6 | 1 |
Quote from: StalkStalk Again I'm no CTI Fire Spark, but I think if you change the Red number (Interleaving off), it will significantly help on the orange ones...ermm..?
They seem to be very efficient at telling me that I have cancelled my Direct Debit, and that I should add a Payment Card...lol they can whistle dixie for it, I shall pay it as slowly as possible, bring on that third party debt recovery agency that you have already threatened me with.
Pmsl, most of my PN support tickets end with this following statement.
Nope...major Plusnet fail, my line activation was a day late, which left my family without broadband for over 14+ hours, smooth migration? not on your nelly matey.
That will be the refund for my service being activated a day late then, you can't even manage your own diary schedule, so what chance do customers have of receiving a decent connection and/or service?
'Oh take me back to the start'
3-6? Waited for 4 hours like I was told to, turned the off router for 30 mins like I was told, turned it back on to find out that nothing had changed whatsoever, phoned them back up, told by a different PN staff member that those settings weren't even possible, and my only options were to like and lump it, or to cancel my contract.
Ahh, that you will be the settings that you never even changed, and then lied to me about making then would it?
Oh really..?
Apparently calling someone Incompetent is abusive, I would call it factual considering the circumstances, trolololol...
Quote from: StalkStalk 6-6db, turn off Interleaving, how hard can it really be?
* We'll do youproud*
Unsurprisingly 90 percent of the waffle that they spilled out to me over the telephone isn't actually mentioned in the support tickets, which is a real shame, as I really wanted to expose some more of the PN support team fibs.
You really do have an attitude problem - I had my doubts when I just saw your user name before I read any of your posts. Everything of yours I've read since has confirmed my suspicions.
I really don't see any constructive point in you continuing to post railing against Plusnet when the principle issue at stake is how BT's systems work and will be common to all non-LLU ISPs. The way you are going I can see you taking an extended break from posting on these forums - and it won't be a break of your choosing. Abusing the moderators (who are not Plusnet employees but fellow users who volunteer to act as moderators for no personal gain whatsoever) is a sure fire way to make sure that happens.
There are many users on here that would have given you constructive advice on achieving the best speed with a stable line that is possible given the BT system limitations if you had let them.
I really don't see any constructive point in you continuing to post railing against Plusnet when the principle issue at stake is how BT's systems work and will be common to all non-LLU ISPs. The way you are going I can see you taking an extended break from posting on these forums - and it won't be a break of your choosing. Abusing the moderators (who are not Plusnet employees but fellow users who volunteer to act as moderators for no personal gain whatsoever) is a sure fire way to make sure that happens.
There are many users on here that would have given you constructive advice on achieving the best speed with a stable line that is possible given the BT system limitations if you had let them.
