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My bad fibre customer experience

Anoush
Aspiring Hero
Posts: 2,568
Thanks: 564
Fixes: 139
Registered: ‎22-08-2015

Re: My bad fibre customer experience

‎09-03-2017 4:26 PM

That's good to hear, I've just increased your profile on your account. Can you reboot your router for me please and let me know how you get on?

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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stuartjsmith
Dabbler
Posts: 10
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Registered: ‎21-02-2017

Re: My bad fibre customer experience

‎09-03-2017 4:35 PM

Speed is hovering around the 10 mark, would have expected nearer 15 with it syncing at 15.1?

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Anoush
Aspiring Hero
Posts: 2,568
Thanks: 564
Fixes: 139
Registered: ‎22-08-2015

Re: My bad fibre customer experience

‎09-03-2017 4:46 PM

Appreciate the speed you're getting is pretty slow for fibre, however your line estimates are between 8.6 Mbps and 13.4 Mbps I'm afraid.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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Anoush
Aspiring Hero
Posts: 2,568
Thanks: 564
Fixes: 139
Registered: ‎22-08-2015

Re: My bad fibre customer experience

‎11-03-2017 1:11 PM

Thank you for your time on the phone.

 

Once again, I apologise for the problems you've been through. As per our conversation, I've applied the refund for your downtime and the gesture of goodwill we've agreed.

 

If there's ever anything else I can help with please let me know.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
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