My referral is not happy :(
Oh dear, negative feedback when I'm so used to praising Plusnet 
My friend, who is an existing plusnet customer, asked me about mobile broadband for a second property. As the property has a BT landline, and the mobile reception in that village is very poor, I advised her to telephone Plusnet and ask what was on offer because Plusnet had recently provided an excellent telephone+broadband package to my daughter and been extremely helpful both in the order process and thereafter. I suggested she enquire about a phone+broadband package for when her BT contract ends early next month - she's paid BT a year in advance.
To my surprise I've received an email from her advising that her new connection went live approx 11:30am yesterday but she has discovered there is a much better deal available and she is not impressed:
"Actually, from being great Plusnet are currently not top of my list of best companies. When I contacted them I told them that I might want to add line rental and a call package. No one told me about the current offer of line rental at 9.45 or somesuch a month if paid in advance, plus half price broadband for the first 3 months, plus a small amount for anytime calls, plus £50 cashback and a free router. I have the free router of course. But they ought to have mentioned it as I'd have considered waiting until August and then signing up for the lot. I rather thought that they were good honest Yorkshire folk - although I was speaking to an American! Is this at all an experience that you've had?"
I must admit that I was also unaware of these offers or I would have advised her to cancel the order and wait until August but it is too late to cancel now because the service has been activated. Hence this negative feedback.
My friend, who is an existing plusnet customer, asked me about mobile broadband for a second property. As the property has a BT landline, and the mobile reception in that village is very poor, I advised her to telephone Plusnet and ask what was on offer because Plusnet had recently provided an excellent telephone+broadband package to my daughter and been extremely helpful both in the order process and thereafter. I suggested she enquire about a phone+broadband package for when her BT contract ends early next month - she's paid BT a year in advance.
To my surprise I've received an email from her advising that her new connection went live approx 11:30am yesterday but she has discovered there is a much better deal available and she is not impressed:
"Actually, from being great Plusnet are currently not top of my list of best companies. When I contacted them I told them that I might want to add line rental and a call package. No one told me about the current offer of line rental at 9.45 or somesuch a month if paid in advance, plus half price broadband for the first 3 months, plus a small amount for anytime calls, plus £50 cashback and a free router. I have the free router of course. But they ought to have mentioned it as I'd have considered waiting until August and then signing up for the lot. I rather thought that they were good honest Yorkshire folk - although I was speaking to an American! Is this at all an experience that you've had?"
I must admit that I was also unaware of these offers or I would have advised her to cancel the order and wait until August but it is too late to cancel now because the service has been activated. Hence this negative feedback.
Thanks Chris,
I've sent you a reply
I've sent you a reply
Just responded to your pm Chris
Hi Chris
Another pm sent
Thanks for all your help
Another pm sent
Thanks for all your help
a final pm Chris 
Thanks for all your work on this
Thanks for all your work on this