New Customer - Bad Start

rollerboots · ‎09-05-2013

New Customer - Bad Start
I have received a text and email confirming my installation date has changed to my dissatisfaction.
I specified my 3 preferences when ordering - yet you have given me a date 2 weeks prior to these!!!!
This is extremely annoying and certainly a date I will not agree to.
As a new customer who has just opened two new home and broadband accounts with you I am less than impressed already. I am further insulted that you contact me in a non verbal method yet require me to incur the expense and time of calling you to make these changes that are no where near inline with my order preferences.
V angry new member who feels inconvenienced, ignored and certainly not valued - yet only been a member for less than 48 hours.
More customer service work needed!!!

Townman · ‎22-08-2007

Hi Rollerboots,
Welcome to PN and the forums. I'm sure someone from the customer care team will be along here soon to offer help?
In the meantime, are you aware that you should be able to post a support ticket through the user portal? See help & support - my questions.
Cheers,
Kevin

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

chrispurvey · ‎13-07-2012

Hi rollerboots,
Welcopme to Plusnet and our community forums.
Apologies that your preferred date was not adhered to when we arranged your install date. I have now amended this to one of your chosen dates and also updated your ticket too.
Sorry for the initial inconvenience.
Chris