New accounts system
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Re: New accounts system
10-11-2018 4:10 PM
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VERY strange, @Strat
Re: New accounts system
10-11-2018 4:13 PM - edited 10-11-2018 4:14 PM
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Indeed it is @jab1.
Such information easily available would be a bonus.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: New accounts system
10-11-2018 4:33 PM
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Never mind a trip to the opticians one has to ask why the inconsistencies, it's either another bug or something contract related.
Re: New accounts system
10-11-2018 4:44 PM - edited 10-11-2018 4:45 PM
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Something for the Products Manager to look at? Can't seem to find him using the '@' tag.
Re: New accounts system
10-11-2018 5:17 PM - edited 10-11-2018 5:18 PM
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@Strat probably a daft question , but is there any possibility that those accounts are out of contract ?
My member centre certainly shows the contract dates
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New accounts system
10-11-2018 5:24 PM - edited 10-11-2018 5:34 PM
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One account is in contract, the other account isn't.
I have tried both accounts in FF and MS Edge.
I haven't tried the 'in contract' account from its own IP...both accounts have static IPs.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: New accounts system
10-11-2018 6:07 PM
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Well, I'm pleased to have given the opportunity for folks (eg @jab1, @Anonymous) to have a chuckle, but:
1. There is no such date on my page. (Sorry, but it's beyond me at this point to take a png...)
2. The contract I have is wrongly named. I have an 80/20 fftc service, which is called there "Plusnet Unlimited Fibre". Dateless.
I believe that is what 80/20 was called when I signed up sometime in 2014. Mind you, if I'm getting something I'm not paying for, I'm very happy about that. That's what I call service!
Re: New accounts system
10-11-2018 6:22 PM
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Re: New accounts system
10-11-2018 6:54 PM
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One account is in contract, the other account isn't.
It's perhaps understandable why the out of contract account doesn't display any dates.
Possibly also why '''legacy' accounts aren't picked up properly, but then, is it even possible fo be ''in contract' on a legacy product ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New accounts system
10-11-2018 6:58 PM
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If you signed up in 2014 and have not re-contracted since then, I would expect you to be now out of the (minimum term) contract, but since there is still a service delivery agreement … there IS a contract!
I too do not see the contract details … but I'm not on a "minimum term" contract.
As I have mentioned before, I do not feel that it is helpful referring to the contract minimum term / introductory discount period as being "The Contract".
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: New accounts system
10-11-2018 7:05 PM - edited 10-11-2018 7:06 PM
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For clarity one of the accounts I manage and referred to above is my daughter's account.
She is currently in contract (I believe 18 months) since March this year when she moved house and took the free move option in exchange for a contract renewal.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: New accounts system
10-11-2018 7:07 PM
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Sincerely, if we can't laugh about the Plusnet billing system, or our flounderings around trying to understand it, we're sunk.
FWIW, I'm on a legacy product (or at least, it's name is), with a static IP (which I don't really want, because my ping is horrible, and I keep getting switched around nameless gateways, and I don't need it, etc etc). But my bill is vaguely believable, so I'm beginning to regret having brought up the topic, in case some "correction" happens....
Re: New accounts system
10-11-2018 7:09 PM
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@Strat wrote:
For clarity one of the accounts I manage and referred to above is my daughter's account.
I did wonder if that was the case … so please ignore the PM!!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: New accounts system
10-11-2018 7:19 PM - edited 10-11-2018 7:21 PM
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@22over7 wrote:
FWIW, I'm on a legacy product (or at least, it's name is), with a static IP (which I don't really want, because my ping is horrible, and I keep getting switched around nameless gateways, and I don't need it, etc etc). But my bill is vaguely believable, so I'm beginning to regret having brought up the topic, in case some "correction" happens....
Hi,
My first reaction to your comment was "What the heck has a static IP address got to do with ping times...?". Also that changing gateways only happens when you drop and re-establish the PPS session.
That should not happen unless you are manually bouncing the router or the VDSL is unstable.
The follow-up thought was that with a fixed IP address, these days that means that you NEED to go through a Plusnet gateway rather than going out directly through BT routing peers on the "new" network. There is though no assurance that will give you better ping times. You can "lose" the fixed IP address by raising a ticket in the user portal (this is one of the few reasons you can still raise a ticket. See Manage My Account > Connection Settings > Static IP
As for the legacy product, you might find that you can shave a wedge off the price by calling COTS and asking what deal they might offer for a new contract.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: New accounts system
10-11-2018 8:32 PM
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@Townman wrote:
@22over7 wrote:
FWIW, I'm on a legacy product (or at least, it's name is), with a static IP (which I don't really want, because my ping is horrible, and I keep getting switched around nameless gateways, and I don't need it, etc etc). But my bill is vaguely believable, so I'm beginning to regret having brought up the topic, in case some "correction" happens....
Hi,
My first reaction to your comment was "What the heck has a static IP address got to do with ping times...?". Also that changing gateways only happens when you drop and re-establish the PPS session.
That should not happen unless you are manually bouncing the router or the VDSL is unstable
No. My modem has been in continuous sync for 81 days (since a power brown-out). My router has been up for about 70. I never disconnect PPOE manually about once in 6 months. There are several disconnects in the router log, to be sure, usually when I am in bed.
Now, I do not know who is dropping the connection, but there is nothing in the logs to indicate the router is doing it. My hypothesis is that my connection to Plusnet/BT routing is being changed, for some reason, as seedn via http://users.plus.net/@gateway_custom?debug-ip=yes. This is confirmed by what I see in Zen's "broadband outages" page, where my exchange often turns up, in rough sync with gateway "hops". But I could be wrong . My router is getting a bit long in the tooth.
I am in Scotland. I do not expect to have a great minimum ping. It is always 20ms, give or take about 5. I, am a nuisance to a Sheffield ISP, or to BT, down there in Englandshire. It would be great if dropping my static IP simplified their backhaul problems enough for them to shave a few ms off my pings. I've no confidence in that, and if it makes no difference, I'm very comfortable continuing to be a nuisance. But someone may know some facts. I have read things in these forums, pertaining the new (elderly) network that make me thing there is more to this than meets your eye.
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