New customer 1 month on...

[#1]

How's it been going then?
Run the BTw Performance test (ignore the red preamble except make sure no other programs are using the Internet) and at the end of the first run, click the Further Diagnostics button, enter just your Phone number and Run the Further Diagnostics Test.
Do a Copy and Paste of the results and post here (no need to grab an image).
The results will give the BT IP profile which based on those earlier stats should be just over 4M.
Also check your Current Line speed (Login required). This may have a default setting at the moment but should ultimately match the BT IP profile.

[#2]

Quote

It seems like user's expectations are not being clearly set appropriate for their circumstances.  Is there a "journey to installation" referenced in the order journey or in any of the communications after order, which clearly indicates the sequence and timing of events to ENSURE that the user is clear about what will happen and by when?

Not at all my Order was worded this way
I have placed the simultaneous phone and fibre order for you and booked the appointment for 27/08/2014 between 1 PM and 6 PM. If you need to change this appointment time please let us know with at least 2 working days notice by calling 0800 432 0200 or replying to the online ticket.
(received on Mon 11/08)
Then on the 18th I received a message saying can't keep your number, So I replied within the hour to say assign a new number then nothing happened so called on the 22nd to see what was going on and was told ok I've sorted that, installation on the 10/9.
So hang on then what has happened to the appointment that has already been booked?
and the 10/09 would have been 4 weeks since my original order placing me outside of my 14 days cooling off period had the service not been what I was expecting. So cancelled on the 23/8.
So in relation to your question that is it clear no not at all.
Going live with Talk Talk tomorrow.

[#3]

Well I hope all goes well, but do please update us on your own thread as I would love to use it as an example of the cock-ups that seem to occur on a few too many occasions these days, it rarely used to happen.

[#4]

Hi Anotherone.
Its going alright i suppose obvisouly slower than what im use to as i was with virgin for 10 years but i dont mind waiting a little bit longer. So far i have downloaded about 20-25gig (still more to download and catch up on as i do marathon seesions) the only issues im having are sites seems to stop downloading from time to time so i get alot of wasted downloads and/or in some cases it can take an hour or more to download 200-400mb (speeds start around 150kbs-400kbs then drop to 20-90kbs) but of cause i can not tell if this is problems with site, plusnet or just me not being use to ADSL. lol
Anyway my goto site for my downloads was firedrive but due to so many restarted downloads ive gone to mega as that keeps part of the file so you dont end up wit showname, showname(1), showname(2), showname(3) when you have to restart the download because it lost the connection for an unknown reason.
Estimated line speed:
4Mb (This may vary between 3Mb and 7Mb) - Checked on 2014-07-31 17:16:15
Current line speed:
4.1 Mb
Can not run the BTw at moment but might do later if i remember and find two minutes.
____
Edit:
Just remembered as its just happened i sometimes get pages saying "No Data"

[#5]

ADSL at this sort of speed will unfortunately seem slower than what you've been used to. The BTw tester has been borked of late and the Diagnostic bit hasn't always run, but your Current Line Speed suggests all is well at present.