New customer -- first impressions

[#1]

Placed an order for Unlimited Fibre Extra on 2nd March, with a month's notice for changeover on 31st March.
Spoken to Support one time and found them friendly and helpful. Getting through on the phone is a slow business, though.
Here's one thing, though, that makes me think 'Not a Good Start'. PN wrote to me on 11th March to confirm that the order has been placed with a completion date of 31st March. They told me that the router should be with me 2 to 3 days before the service is activated.
Today I've received an e-mail from PN to say that the router was dispatched on 30th March with an expected delivery time of 3 to 5 days. This is a migration from ADSL to Fibre, so I have no suitable legacy kit. Now I know that the router will _probably_ arrive tomorrow, but that delivery schedule appears to build in the possibility of leaving me for 2 to 4 days with no internet connection.
Wouldn't it be better to send it 5 days earlier? Just a thought.
To be continued...

[#2]

Yes has often be raised by others; but dispatch date is often wrongly stated; I had mine day before it was supposed to have been mailed.

[#3]

Gel -- you're right; it arrived today, sorry PN. But you must admit it's confusing. [As an aside, left on the doorstep by Royal Mail, in view of the street and exposed to weather. I have a ten-year history of complaining to RM about this, with many soothing anodyne replies, but can't do much as I am not the customer. In this case PN, as the customer, may like to note what their carrier is doing.]

[#4]

PN can't do much about your postie leaving it on your doorstep. Just get friendly with your postie!
Any way, the router boxes are (I'm pretty sure) wrapped...unless they become ripped...

[#5]

Phone line transferred over seamlessly.
The old ADSL service went down at 12:40. Called PN support at 3:40 pm as I hadn't heard anything. Got through relatively quickly and the guy manually activated my new service.
Stuck the router on and let it set itself up  -- it took the stated 5 minutes.
73.5 Mbps down, 18.8 Mbps up (previously about 13 down, 0.8 up and a stingy usage limit).
So a pity about the long interruption in service -- I should perhaps have called support earlier --  but overall I'm a happy bunny.

[#6]

Welcome to the happy band of fibre customers!