Newbie coming over soon
Howdy-do everyone. I have made the switch (or at least I'm in the process of doing so) from a UK based satellite television, broadband & phone provider. Not sure whether I'm allowed to name them or not, so will err on the side of caution. 
I was a customer of the Exeter based broadband & phone company owned by the Hull people. Service was fantastic, but cost was way too high. In terms of reliability I could not fault them. Had they been willing to haggle over pricing I would never have put myself through the last 2 months of torment.
I would just like to say what a pleasant experience it has been joining this company compared with the nightmare I have just been through. The sign-up process is extremely smooth, open, and transparent. My switch will be exactly 2 weeks before the date I asked for, and every detail I added during the initial contact has been noted and acted upon.
It really is nice to deal with a good hones company for a change.
I was a customer of the Exeter based broadband & phone company owned by the Hull people. Service was fantastic, but cost was way too high. In terms of reliability I could not fault them. Had they been willing to haggle over pricing I would never have put myself through the last 2 months of torment.
I would just like to say what a pleasant experience it has been joining this company compared with the nightmare I have just been through. The sign-up process is extremely smooth, open, and transparent. My switch will be exactly 2 weeks before the date I asked for, and every detail I added during the initial contact has been noted and acted upon.
It really is nice to deal with a good hones company for a change.
If you feel that the information about your experience with your current ISP might be useful for other people considering joining them you could post on http://forums.thinkbroadband.com/sky.html
I probably should really. It was only after I had actually had my first set of problems, on day #1, that I discovered their user forum. I wish I had read through it when I thought it would be a good idea to have all of my bills under 1 roof so to speak. After 15 years with the same ISP with absolutely no drama, other than the fact they are unable to operate a direct debit properly, I was shocked by the rudeness of staff and unwillingness to take ownership of issues.
How did you guess who they were by the way?
How did you guess who they were by the way?
Was it a BTOR no show or Plusnet mess up ?I know that until BTOR actually haven't shown up and it is past the appointment time, PN often won't be informed.
Crap I'll get someone looking at this immediately tomorrow. (Linn used to work in Provisioning, so she'll probably jump straight on it)
I'll get someone looking at this immediately tomorrow. (Linn used to work in Provisioning, so she'll probably jump straight on it)
Panic over.... BTOpenreach must be working a backshift. It's all working fine now since 10PM. Either that, or someone wanted to save face and put a rocket up 'em.
They don't like it up 'em Capt. Mainwaring sir!
They don't like it up 'em Capt. Mainwaring sir!
I'm still convinced this is down to the way Sky mis-handled their original switch. 
I wouldn't be able to confirm or deny this 100%...Hopefully this will all be sorted out for you soon and you can then start to fully benefit from our services 