I have received a text stating that my phone line went live over two weeks ago, the router has arrived, but still no broadband. Given the fact I switched from Virgin media, due to their inability to install a service at my new address until today (16th Nov), this is mightily frustrating. I would have been on fiber right now. Instead, I'm still waiting for ADSL.
Then, you try and contact someone, phone only, 30min wait! I mean, talk about ridiculous. Who has 30mins to piss around, waiting on the end of a phone? I see mention of a help assistant, which can also raise a question, but absolutely no idea where this feature is. Go to: contact us, and there is a chat option, which is permanently greyed out. Why even have it there if it isn't available? Are you just trolling?
Have to sign up to a forum and hope that someone from the company checks in. Needless to say, you are not doing me proud.
