No explanation, why scheduled essential maintenance has been CANCELLED

TORPC · ‎08-12-2013

Quote
Service: Portal
Posted: Fri, Sep 26 2014 at 17:12:13
Subject: Broadband Faults Troubleshooter Maintenance - Sat 27th September 22.00pm - 06.00am Sunday 28th September - CANCELLED
This is an update to the previous post regarding Broadband Faults Troubleshooter Maintenance.
Please note that this work has now been cancelled so no maintenance will be taking place during the aforementioned times.
Kind regards,
Adam Walker
Customer Relations

Original Announcement

Quote
Service: Portal
Posted: Fri, Sep 26 2014 at 14:50:29
Subject: Broadband Faults Troubleshooter Maintenance - Sat 27th September 22.00pm - 06.00am Sunday 28th September
When's this work happening?
22.00pm on Saturday through to Sunday 06.00, 28th September.
What does it affect?
Access to the Broadband Faults Troubleshooter on our website.
How long will it take?
Approximately eight hours.
What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Checker depends on.
Am I likely to notice the work?
You won't be able to access our Broadband Faults Checker for the duration of the maintenance window and holding pages will be in place.
Is there anything else I need to know?
Our support staff will have limited access to some BT back-end systems for the majority of the maintenance window.
Kind regards,
Adam Walker
Customer Relations

Jaggies · ‎29-06-2010

The planned work referred to is the regular weekend maintenance on the BTwholesale web site, which normally happens every other Saturday from 10pm-6am Sunday, or thereabouts.
Nothing to do with Plusnet - it's just that when BTw is unavailable, no broadband diagnostics can be run.

Townman · ‎22-08-2007

Why do you think an explanation is required?
PlusNET have served notice that the maintenance schedule has changed - that is all users need to know.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Chris · ‎05-04-2007

As others have suggested, this is BT Wholesale maintenance that we post about to warn users that our faults troubleshooter isn't available.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.

TORPC · ‎08-12-2013

Cheers Chris