The Openreach engineer came yesterday and installed my fibre broadband upgrade. He eventually announced it was finished, but the modem/ router had been installed in the hall by my front door, and I said I didn't want them there and I had ordered a data extension with my order so the modem/router could be installed in the front room where all my wired ethernet cables for printer, computer and ip camera terminated. He denied that a data extension had been ordered and there was nothing he could about it. I immediately phoned Plusnet Support, and the support agent confirmed that I had ordered the data extension (the Openreach guy now beat a hasty retreat). However the agent then said that it was only a longer ethernet cable that would go between the router and the modem and the modem had to stay by the master socket. I thought that sounded wrong, but replied in that case I'll have to make an ethernet cable myself to at least get the router in the right location to have my network working again until I could sort it out. Then, when I could use my computer again, I checked Plusnet site regarding the location of the modem and router. Quote 'If your master socket isn't in a handy place (e.g. if there are no nearby power points, or it's in a garage or attic), the engineer can fit a data extension cable. This will let you install the fibre modem up to 30 metres away from your master socket. If you're thinking about this, try to pick the new location before the engineer arrives.' It's really been a pain not to get what I had ordered and then to be told wrong information about it. My 'Question' was 85645587.
