No more broadband without phone packages?
@Minivanman wrote: The VoIP line I rarely if ever get incoming calls on it now as most come through to our mobile/s. The only reason I keep it is because overseas call are dirt cheap, and I mean, dirt cheap.
I haven't paid for an overseas call in years. Last time I looked at Plusnets charges for the country I was interested in, I did a double take and then wondered who on earth would pay their charges e.g. over a £1 a minute. For instance, those same calls using my mobile telco would come in at a max charge of 8p a minute (no set up charges etc).
Nowadays though, as long as both parties use the same app (messenger, viber, whatever), all you need is the internet for free calls.
Hi @jacobsladder71 thanks for your post.
Unfortunately if there's no option to upgrade to fibre online via your account without moving your phone service to us, there'd likely be no option for us too as the product change tool you'd use and we'd use is based off the same system.
Having said that, it's definitely worth calling our customer options team on 0800 013 2632 or chatting with them online Here to see if there's absolutely anything we can do for you.
With regards to your bill, have you viewed a breakdown from Here? (I'd normally check it myself but I'm not in the office at the moment, we'll pick this up either over the weekend or early next week if you still need help with that).
As there's been some talk about FTTP, bar a handful of people we've got on our legacy FTTP trial, all of our current products require line rental so you'd need this one way or another, and having broadband and line rental with one provider generally means it's cheaper as it's a bundled dual play product. It also makes fault finding (if you do ever experience a fault) so much easier, because if a line test detects a fault on the line even though your phone may be working perfectly fine, we'd need to pass you back to your phone provider to investigate the line, because we can't raise a broadband fault if a line tests as faulty.
@TeeGee Going a bit off topic here but our advertised prices do show broadband and line rental together although we itemise it so you know what you're buying, because there are still a lot of people who use their landline phone service. Phone calls are included in a monthly fee if you choose to take up a call plan. Granted there are some number ranges we don't offer in a call plan, but they're generally premium rate numbers.
I hope this helps.
Thanks for getting back to us @jacobsladder71
I'm sorry to see you're thinking of leaving. If we can't offer you a fibre broadband only package, have you considered moving your phone service to us (with your partner's permission of course if they're the account holder with BT)?
