I raised the following ticket a fews ago and have received no response whatsoever.
Quote
Hi, Last night my D-Link DSL-2640B Wireless ADSL Router died. It suddenly rebooted itself and returned with just a single red power light. My LAN then flickered on but I was unable to make any connection to the router. No other lights came on and the power light remained red. I've tried resetting the router with no success. I've now managed to get connected via an old Netgear modem, but is it possible to get a replacement? Kind Regards Gary
The netgear I have is rubbish at streaming video across my network, so I'm quite keen to get a replacement. Help!
Response received. Option 1: Pay £40+P&P for new router Option 2: Pay just P&P and get free router but sign to a 12 month contract. If I cancel before 12 months is up I not only have to pay for router but the remaining months. Neither of which I will be taking up. I can understand paying the cost of the router if cancel within 12 months but the remainder of the contract is a bit steep for an existing customer. But at least I know the options now.
That is rubbish. These are the options Option 1: Pay £40+P&P for new router Option 2: Pay just P&P and get free router but sign to a 12 month contract. If I cancel before 12 months is up I not only have to pay for router but the remaining months. and remain on 10 days notice. If you were told otherwise in a ticket can you please quote the ticket (without the agents name) and I will ensure that it is picked up on Monday and the agent educated.
@Oldjim, I've looked at the ticket, and will deal with the agent involved. Gary, your options are as Oldjim explained, if you'd like me to sort a router for you give me a shout.
Thanks guys. I really appreciate the clarification - it didn't seem right when the response came through. Could you send me through a new router for just the cost of P&P please (as per the revised Option 2)? I'm more than happy to pay the cost in the unlikely event I cancel in the next 12 months.
