No ticket reply poor services

[#1]

As title.

[#2]

If you gave us a bit more to go on we'd probably be able to answer your question here. Someone was actually looking at your ticket when I checked.

[#3]

Plusnet are taking 4 - 5 days to respond to tickets on avg right now and your call wait times are insane.

[#4]

Our average response time overall is lower than 4-5 days - http://csc.plus.net although the average fault turnaroud time is slightly higher than the figure quoted at the minute.

[#5]

I asked a question on tuesday 29th october and have not had a reply and the status has been the same since, I was wondering could someone ask a member of the support team to reply to my question please. Thank you

[#6]

I've just responded to the ticket on your account for you.

[#7]

Thank you for your response, has a prepaid postage bag already been sent to mine or is it being arranged and processed still?

[#8]

It's just been sent as I wrote the response to the ticket for you.

[#9]

Ok thank you, just one last query, how long roughly should it take and how is it being sent) (royal mail 1st class or 2nd class etc)

[#10]

Believe it'd be first class as that's what the routers are sent by, and there's no reason for it to be any different.

[#11]

Ok thank you matt and chris for your help I found very helpful

[#12]

I just checked the royal mail website and it says "we aim to deliver 93% of 1st class mail the next working day after posting" does this mean I could receive it tomorrow and what packaging is it going to be in so I know what to look out for

[#13]

The returns bag are usually a dark(ish) shade of blue, so should be pretty noticeable.
As far as First Class is concerned, we would normally advise 3-5 working days on First Class post, however, it could be delivered before that.

[#14]

You advise 3-5 days but royal mail says next day delivery does that mean I could get it tomorrow or saturday?

[#15]

Yes