No way to report a fault except phone

[#1]

Why is there no way to raise a web ticket?

Forcing me to call up is a waste of time because it can take 30 mins to get through.

If there is a way to raise a web ticket, I missed it.

[#2]

@Gregg

Welcome to the forums.

you can raise the issue through

https://www.plus.net/apps/kbdfaults 

Quote and link taken from https://www.plus.net/help/broadband/connection-troubleshooting/