Not able to take my order!

[#1]

Thank you for your response Adam.  I have got my next appt booked now for 28th and will keep my fingers crossed.  For the last couple of days the matter has been pursued by link:csa removed on Customer Services and I'm grateful for his persistence and efforts.  The Openreach side of things does seem to be a problem - it reminds me of 30 or 40 years ago trying to deal with garages who thought they were doing you a favour just by existing and therefore didn't need to be any more helpful than that!  I'm quite optimistic for next Tuesday though!  
Adie:orange csa name removed as per link:rules]

[#2]

No problem,
The agent you mention is extremely knowledgeable and helpful when it comes to fibre so you've got the right chap on the case there.

[#3]

All resolved!  The Openreach Engineer came today and the new connection was set up in less than an hour.  My speed increase is amazing, though I realise that this will vary over the next few days.  Thanks for the help and support through the Community Forum 

[#4]

Brilliant, glad to here you got that sorted.