Not impressed with lack of order tracking after placing fibre upgrade order

[#1]

Yay, it's all connected and working    Just need the profile changing now, think I read somewhere that you had to manually change it as it's on 40/2 at the moment.

[#2]

Already showing at 78000 on our side so you should be noticing speeds picking up?

[#3]

Hi Matt, thanks for the quick reply, modem still shows line rate as 39997 down and 2000 upstream. Will it need a reboot to pick up the new profile, or just give it time. Don't really won't to reboot it, not for the next couple of days, don't  wish to upset the DSLAM
Edit:
PS Just had an email saying my upload speed had been changed to 2Mbit/s ?

[#4]

Reading this thread back, I've a sneaking suspicion that the system will have placed your initial provisioning order on the 40/2 product. If that's the case then the line will need modifying (takes a day or so). Can you PM me your account username and I'll sort this out for you?

[#5]

Thanks Bob, PM sent.

[#6]

Thanks, my assumption was correct. I've placed an order that should complete at some point tomorrow ...

[#7]

Thanks Bob, I'll check tomorrow night.

[#8]

Just checked this morning, now connected at 54/13 thanks.