cancel
Showing results for 
Search instead for 
Did you mean: 

Not too bad a result in Which customer satisfaction survey

Oldjim
Resting Legend
Posts: 38,460
Thanks: 741
Fixes: 63
Registered: ‎15-06-2007

Not too bad a result in Which customer satisfaction survey

5 REPLIES 5
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Not too bad a result in Which customer satisfaction survey

Good, but could be better. Nice to see that we've improved on last year at least.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
thisoldman
Grafter
Posts: 1,220
Thanks: 2
Registered: ‎06-04-2009

Re: Not too bad a result in Which customer satisfaction survey

dont get 2 excited jim.......the number of people in the survey, the methodoligies used and the questions asked would make a 12 year old stats student blush
Oldjim
Resting Legend
Posts: 38,460
Thanks: 741
Fixes: 63
Registered: ‎15-06-2007

Re: Not too bad a result in Which customer satisfaction survey

Who was getting exited - you have a very funny idea of what excites me.  Lips_are_sealed
The one which caused me to dig further was Utility Warehouse which turns out to be a Discount Club
ITWorks
Superuser
Superuser
Posts: 2,117
Thanks: 739
Fixes: 9
Registered: ‎05-11-2008

Re: Not too bad a result in Which customer satisfaction survey

Although PN has done better than last year ( up 1 place, with an increase in satisfaction by 6%) which is good news, their other  brand Madasafish dropped 4 places from last year (10th) to 14th this year, and a decrease in satisfaction of 8%.
Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

anniesboy
Rising Star
Posts: 402
Thanks: 8
Registered: ‎06-01-2011

Re: Not too bad a result in Which customer satisfaction survey

Yes true but for bundled service Which gave  >>>>    1st Utility Warehouse 79% ,    2nd PNet 75%,    3rd O2  73%