Order Mess Up

[#1]

There was nothing agreed because when I placed the order I didn't see in my crystal  ball that pn would not deliver my service. I was also not expecting money to be taken for a service that has not yet been supplied.
On another not my ticket went off hold Friday but still no update on my order.

[#2]

So nearly a week since my ticket went off hold and had no correspondence from pn

[#3]

Hi louialive,
I can see on ticket 87985764 that we were awaiting a response from yourself, the latest on this is that there is a fibre appointment booked in for the 26th August between 1pm-6pm. Is the OK for you?

[#4]

That wasn't there before I posted my  message on here. Yes that date is ok
Just looked at the ticket and all it says there is
Script User - Automated Script Pool
7:05am, Friday 8 Aug 2014
Question [ 87985764 ] is now off hold. Our Support Team will provide a further update soon.
There is no mention of appointment

[#5]

The appointment is confirmed for you for the 26th August, we'll get your ticket updated too.

[#6]

So took another day off work.
At 14:30 had feeling something wasn't right so phoned PN for re assurance my waiting wouldn't be in vain, spoke to someone who put me on hold then said he would ring me back, twenty minutes later he rang me back and surprise surprise apparently BTOR decided to cancel the appointment.
Guy I spoke to was supposed to ring me back again after speaking to supervisor but not heard back yet.
I guess PN will look to take money from my bank account in September like they did in August  charging me for ADSL and FTTC

[#7]

OMG!  Yet another BTOR / ordering system cock-up.
Tactical solutions are required guys.  This poor individual really has gone through the mill.  Can Andy Barker not pull some strings with his mates in BTw and BTOR and get this one fixed pronto?  Special escalation is needed now.
Kevin

[#8]

Hi louialive,
I'm really sorry to hear that the appointment didn't go ahead as planned today
I shall be giving you a call shortly.

[#9]

Updated

[#10]

Quote from: Linn

Hi louialive, I'm really sorry to hear that the appointment didn't go ahead as planned today Not as sorry as I am losing another day at work

[#11]

Just an update, had message that there would be an update on 18th September but no FTTC, then another one saying update 15th October. This is just for BT to put in jumper links between fibre cabinet in the street and the copper cabinet next to it 

[#12]

Hi, sorry there's no better news for you just yet.
We'll do our best to let you know as soon as we can if there is prior to the 15th.
Cheers for your patience so far.

[#13]

Another email today still no FTTC isntallation. Next update 15th November 
How long can it take an Openreach engineer to run a tie cable between the FTTC cabinet and the copper cabinet !!!!

[#14]

Sorry to hear this louialive
I've let my colleague who is personally monitoring your account know of your updated post on here and they have advised that they will be checking for further updates after 15/11/2014. Creating more capacity in a cab for FTTC is a complex task, you may find some information on here useful: http://www.superfast-openreach.co.uk/faq/
You can also check the date yourself here: http://www.dslchecker.bt.com/adsl/adslchecker.welcome If the date changes at any point please update Ticket: 90661212 and my colleague will pick that up with you.

[#15]

But the delay in capacity according to what I have been told is jumper cables between the FTTC cab and the copper cab which are right next to each other.
It would take 2 minutes to run a jumper cable down through the conduit between the two
I have in the past 2 weeks carried out 2 dummy orders on the Plus Net site for my postcode and neighbours home address and each time Plus Net is offering me FTTC as an option. Why can FTTC be ordered if it is not available to install.
I am currently paying over the top for my standard broadband so loosing out here also.
I just checked the link above and it is saying FTTC available to order