Order Mess Up

[#1]

OMG - 4 months on and this is still not sorted!
What is the highest level of PlusNet management involved with this issue?  This provisioning issue thread has been running for
4 Months - yes one full fiscal quarter!
Surely by now this is on Andy Barker's desk and someone in another part of the BT group - Ofcom rules or not - is getting a good barking at to resolve?
If not why not?
Accepted there has been a string of different issues, but it rather looks like a BTOR regional issue which needs scrutiny.

@louialive,
I recall an exchange we had in which you said that you are well ware of the foibles of BTOR from your professional work.  You might therefore have experience with or routes into Ofcom - if I were in your shoes I'd be complaining direct to Ofcom over BTOR's gross failure here.
Kevin

[#2]

It looks like there's light at the end of the tunnel.
A first glance says that it has been restored. I will leave this with the person overseeing your account to pick up tomorrow.
Matty

[#3]

Had one email over the weekend saying it was BTOR error and order shouldn't have been able to place an order and then another one later on saying PN could place order and ticket on hold until 8th November.
So if an order with BTOR can now be placed why is it going to take 1 week to get a date, I would have at the least expected a date to be fast tracked with all the inconvenience and delay caused.
I have not only not received my FTTC but also I am overpaying for standard broadband as in 4 months I could have paid much less than my current contract and then upgraded.

[#4]

Hi louialive,
Sorry to see this is still ongoing
I can see that since your post on this thread an appointment has been booked for 06/11/2014 AM slot as per the notes on Ticket: 90661212.
Hoping this finally gets installed for you!

[#5]

So come Thursday I wonder what type of broadband I will have!!

[#6]

So BT Openreach turned up and it was engineer I know who used to do Business installs and business systems.
He has been moved to fibre installs, he has been with BT over 30 years and said a lot of the long serving experienced guys are being moved to this sort of roll to try and cheese them off so they will accept early redundancy rather than stay to retirement. They have very heavy workload to cram in per day and not enough people to cope.
He went to cab to change jumper, he then came back to my house changed faceplate, plugged in his BT modem. I had pre configured my Draytek WAN port, plugged in and all worked straight away. Speed was very slow, spoke PN and the guy I spoke to changed my profile and it then started to work properly.
Was a bit of a hassle getting the service installed but am so far very pleased with the service I am getting on my FTTC.

[#7]

It's great to hear that you've got FTTC now, reading through the thread it's not been an easy process! I see that one of my colleagues has been dealing with your ticket, so I'll allow him to respond on there.