Outraged by engineer not turning up!
same here with openreach they sooo unreliable but if your not in its a different matter and they charge you for not been in should be same with them idiots for not turning up when they should whats good for them is good for us and compensation from them for the customer . 
[rant]
As I've said before, over and over again, it's down to bad (no terrible
) management inside BT.
Almost every other supplier of services to your home can cope with this scenario and keep you informed, both before and on the day.
They also provide a point of contact where you can check what is going on and almost all non-BT engineers are proactive in calling ahead, or their offices do it for them
And it's also down to equally appalling management inside PlusNet and other ISP's who put up with the total lack of information from BT and do nothing (which they could) to assist their customers and also do nothing to change BT's ludicrously antiquated practices which probably date back to when they were a military-style government monopoly who assumed that "the wife" would always be at home awaiting their arrival at a time to suit them not the household.
It's rubbish and PN's excuses are equally pathetic.
[/rant]
There was a time when there was some evidence that PN management actually understood this and were trying to do something. Clearly they have given up.
(probably pressure from their parent company I'd wager )
As I've said before, over and over again, it's down to bad (no terrible
) management inside BT.Almost every other supplier of services to your home can cope with this scenario and keep you informed, both before and on the day.
They also provide a point of contact where you can check what is going on and almost all non-BT engineers are proactive in calling ahead, or their offices do it for them
And it's also down to equally appalling management inside PlusNet and other ISP's who put up with the total lack of information from BT and do nothing (which they could) to assist their customers and also do nothing to change BT's ludicrously antiquated practices which probably date back to when they were a military-style government monopoly who assumed that "the wife" would always be at home awaiting their arrival at a time to suit them not the household.
It's rubbish and PN's excuses are equally pathetic.
[/rant]
There was a time when there was some evidence that PN management actually understood this and were trying to do something. Clearly they have given up.
(probably pressure from their parent company I'd wager
)
Well we join the club with the engineer not turning up the second time waiting bloody from 1-6 pm off from work unpaid who gona compensate that? !?! Very unhappy and changing provider
Quote from: nastygroup Well we join the club with the engineer not turning up the second time waiting bloody from 1-6 pm off from work unpaid who gona compensate that? !?! Very unhappy and changing provider
Either Plusnet arrange an appointment which does not incur you a further loss of earnings (e.g. Saturday) or you claim the loss of earnings for the second appointment. http://www.moneysavingexpert.com/shopping/delivery-rights explains.
