Over a week to change from standard to HD on BT Sport and still waiting!!!!!
Last Wednesday I raised a ticket requesting that my BT sport package was upgraded to HD I got a reply next day telling me that it had been escalated to the relevant team. I replied agian on 9th Jan to see whether there had been any update and got a response two days later apologising saying that I could upgrade it via a link in the portal to 'Add BT Sport'. Well this isn't correct as I already have BT Sport and that was all the link allowed me to do, there was nothing to upgrade to HD so I replied to the ticket PN had replied to. I contacted PN by phone next as I was getting a little bit frustrated because I felt things were taking too long on what surely should have been a relatively simple matter and I had already been given wrong information about how I could add it myself and I was told that only specific people within PN were able to deal with BT sport issues and it depended on how many people were waiting for it etc etc. I was also advised not to raise any further tickets because by doing this it would put me to the back of the queue again which I didn't know and I'm sure others probably don't know either. In the meantime I received a further response on Monday 12th Jan saying that it had been escalated to the correct dept for a further review and someone would be in contact within 72 hours. Well here I am now after 72 hours and still waiting for BT Sport HD to be added or for someone to get back to me. It really is a poor show from Plusnet I'm afraid. Not impressed at all!! 
