PLUSNET very bad at keeping customers informed

[#1]

thats not the same. what I am on about gives 6 hour callouts.

[#2]

That is the first time in this thread you have mentioned 6 hour callout - unless I need new glasses
I assume this is what you are talking about http://business.bt.com/phone-services/bt-totalcare/

[#3]

I think that some charge you if you request it at the start of a fault.
I can't name any major ones that do though.
Matty

[#4]

Quote from: chrcoluk

The truth is probably they dont want it on residential customers because it then lowers revenue, as you said an isp would want me on their business product to get that service level as it makes more revenue, demand is there but they will maximise revenues from such users.

That makes zero sense.

Quote from: chrcoluk

thats not the same. what I am on about gives 6 hour callouts.

6 hour call outs are for WLR, not broadband.
BT Business offer it; it's called Critical Care.
Edit: I should add that I believe that you would need to pay separately for WLR expedited callouts and FTTx expedited call outs.

[#5]

it makes sense as isp's dont want business's using residential products so they wont have things like enhanced care on those products.

[#6]

Residential and business are two completely different markets, with different needs and requirements. ISPs cater to their user base and Plusnet target the low-cost end of the spectrum - low cost, high numbers.
Plusnet is not a true business ISP in the sense that they do not offer the products and services that a lot of SME/large enterprises require.
Anyway, this thread has got side-tracked enough.