PN and BT - exemplary service!

[#1]

This forum is overloaded with complaints and so to bring some balance, here's my experience.
Earlier this year I started experiencing regular line-drops, after years of having a fault-free connection. I went through all the tests that PN suggest and concluded that the problem had to be external to my premises. After a brief discussion in the Forum (to ensure that I hadn't overlooked anything) in the wee hours one Sunday morning I raised a fault (detailing all that I had done).
On the following Tuesday morning I received a call from PN to ask when it would be convenient for a technician to call. I said "any time" (I'm retired). Ten minutes later I received a call back to confirm an appointment for the following morning.
On that morning at about 9am the BT technician arrived. (He had called first to confirm that I was home.) As luck would have it, it seems that the fault had been a "common fault" that must have been fixed earlier that week. Nevertheless, he conducted all his line checks and replaced my ancient master socket with a modern one.
I'm now back to the reliable connection that I had before.
I could not have asked for better service from both PN and BT - and I never thought I'd ever say that about BT!
Jim

[#2]

well at least they have one satisfied customer 
but as you say most  of the post,s here are of bad reports this must be the norm 

[#3]

On the contrary most satisfied customers don't flood the forum with praise.
In fact it's probably true to say most customers don't post on this forum and are not even members.

[#4]

I think it's just human nature. We all readily complain when something goes wrong, but forget to say thanks when things are done well.
Jim

[#5]

Thanks a lot Jim,
It's true, you do need to take the rough with the smooth and It's always good to see positive feedback

[#6]

Quote from: jkerr82508

and replaced my ancient master socket with a modern one.

Result,  a couple of years ago we had a BT engineer round via tiscali he took one look at my ancient master socket........shook his head then went to the cabinet down the road never to be seen again.........