Phantom usage, is this post worthwhile?
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Phantom usage, is this post worthwhile?
10-06-2015 3:29 PM
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It so happens that late yesterday and after midnight I attempted some software updates but, noticing the d/ld was 1/5th the usual rate, I abandoned them thinking probably some network congestion.
Going back to the email I recollected people being speed restricted so I logged in to my account and looked up my usage.
Only 10 days into the period and it says I have 1Gb left...huh?
I have been experimenting and got a couple of iso files, 1Gb, some drivers and about 7 or 8 software updates around 3-400Mb - during the day -, so ballpark there 4Gb. This being in my head I have done a couple big d/lds after midnight.
Looking at the breakdown for those last 10 days seems about right for the above, but then, I look at Monday 1st and it says I got 4.3Gb What???
It's 6 months from panto season but:
OH NO, I DIDN'T.
I might be able to look at my backup drive and see dates against files but that day as far as I'm concerned involved only 2 or perhaps 3 update runs so if anything, around 1.5Gb maybe 2Gb tops.
The point is I am well aware of the 10Gb monthly limit. By yesterday my mind's ballpark figure was about 4-5Gb and aside from another 2-300Mb update I intended to do major stuff after midnight.
So this "extra" 4Gb.
How can I prove I didn't get it.
Unless the data retention Act is employed by PN and I ask for my data detail breakdown for that specific day, even under a Freedom of Information order, is this even worthwhile?
Re: Phantom usage, is this post worthwhile?
10-06-2015 3:49 PM
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Re: Phantom usage, is this post worthwhile?
10-06-2015 3:52 PM
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One thing to consider is that usage is the measure of total bits transmitted and received - not the USABLE data transmitted and received.
If for some reason there are high levels of errors on your line (download was 1/5th of normal) it is possible that your usage has been "inflated" by the need to perform error recovery. CRC and HEC error recovery requires the retransmission of the data, such retransmissions count towards your usage.
That said, there is another report around here (http://community.plus.net/forum/index.php/topic,140231.0.html) suspecting incorrect usage reporting.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Phantom usage, is this post worthwhile?
10-06-2015 3:59 PM
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Re: Phantom usage, is this post worthwhile?
10-06-2015 8:24 PM
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There have been cases where the sync between Apples services and a customers PC has been stuck in a loop and it just accumulated large amounts of downloads.
Re: Phantom usage, is this post worthwhile?
11-06-2015 12:49 AM
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So, last post DOM...
proverbial barge pole wrt A**** products.
Town...
I understand about the error thing. My mention of the 1/5th speed, that only happened yesterday and is probably PN restriction for those close to their limit. It's some time since I looked at line stats but I don't think there's a problem there.
If there were errors causing re-transmission, would that increase the time for a known file size? I ask because the times for downloads seemed correct.
Matt...
Are you talking about the breakdown being sent by email?
Re: Phantom usage, is this post worthwhile?
11-06-2015 1:18 AM
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This doesn't account for extra usage of course.
Re: Phantom usage, is this post worthwhile?
11-06-2015 7:57 AM
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What account type are you on, how much are you paying and is your exchange market 1, 2 or 3?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Phantom usage, is this post worthwhile?
12-06-2015 5:21 AM
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How many people are using your internet.
Kids and YouTube can eat data fast+ gaming ie xbox wii ps3 then (mobile phones with WiFi)
Do you have WiFi and is it secured.
log in to your router and look at your connected devices. Are all the devises yours.
Just some things to look at
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