Phone and Internet down since Friday.

[#1]

what does this say https://portal.plus.net/my.html?action=data_transfer_speed

[#2]

Mine has always been 45-48 for the past 9 months. there is a copper issue somewhere between here and the Exchange. the Exchange is only 200 yards down the road. But ill check this link now

[#3]

Quote from: Oldjim

what does this say https://portal.plus.net/my.html?action=data_transfer_speed

Says the same
https://portal.plus.net/my.html?action=data_transfer_speed
They have to find the copper break. As I said I should be getting around 48.

[#4]

Clicking the link you have given takes the reader to THEIR speed page, not the details of YOURS.  You need to copy and paste the page content.

[#5]

I went under my account under high speed broadband. Looks generic.

[#6]

Hi there,
Are there any updates? I am not in contact with BT anymore sadly and the bandwidth is still locked to 15 meg.
Regards
Christian

[#7]

Hi mrchdavid,
We've adjusted your speed profile on our end following the work that was carried out yesterday. You should see an increase shortly - you may need to disconnect/re-connect your modem. Can you run a speed test to see what your download is looking like?
If there isn't an improvement then we can request an engineer to attend.