Phone / broadband different activation days
Just got our home phone transferred today 
Broadband due to be activated tomorrow
Result: 36hrs without internet
Broadband due to be activated tomorrow
Result: 36hrs without internet
Have you spoken to Plusnet? Your order could be completed and might just need them to 'fix' it.
Also...let me add...awwww baby - 36 hours
Also...let me add...awwww baby - 36 hours
Don't whinge then if you have stuff to do...if you were that bothered, you'd call and maybe get some clarification or maybe even positive outcome...
Happened similarly to my parents new home, showed broadband due day after but they called same day as phone activated thinking broadband was to be working as well and they said it was due tomorrow but orders already completed and got them online.
Happened similarly to my parents new home, showed broadband due day after but they called same day as phone activated thinking broadband was to be working as well and they said it was due tomorrow but orders already completed and got them online.
Staggered is common but often the Fibre order is only placed after the telephone completes which means a gap with no broadband of over a week.
Fair enough 
should be able to survive until tomorrow, but might just crack & give them a call later.
Any further delay would be a real problem though.
They do say "...you may experience a small amount of downtime as we switch your service..."
should be able to survive until tomorrow, but might just crack & give them a call later.Any further delay would be a real problem though.
They do say "...you may experience a small amount of downtime as we switch your service..."
My migration back completed today, email came through at 5:30am saying that my phone order had completed.
Fibre had come over too but my account wasn't active, I reached out on Twitter and within about an hour the person covering Twitter had answered me a few times and activated my login! Only offline for a few hours.
The portal was saying my fibre would complete tomorrow, I'm now back at 80mbps and loving it
Fibre had come over too but my account wasn't active, I reached out on Twitter and within about an hour the person covering Twitter had answered me a few times and activated my login! Only offline for a few hours.
The portal was saying my fibre would complete tomorrow, I'm now back at 80mbps and loving it
@priceys - It looks like your fibre order is committed for today, so as soon as it completes and we receive notification from our suppliers, that side of the account should activate
I can't actually see anything on your account to suggest that we advised tomorrow as the completion date for your broadband though.
I can't actually see anything on your account to suggest that we advised tomorrow as the completion date for your broadband though.
@HarryB - thanks for looking, that would be awesome. Still says the 4th in the "order tracker", just excited I guess, tomorrow seems a long time to wait 
@alegeek - that's just bragging
hopefully I'll be doing the same soon
@alegeek - that's just bragging
hopefully I'll be doing the same soon
That does seem strange I'll get it flagged up and try and find out why it seems to be adding a day there.
@I.T.Works - Would you mind pming me the customers username so I can check it and use it as an example if the same is happening with that one.
I'll get it flagged up and try and find out why it seems to be adding a day there.@I.T.Works - Would you mind pming me the customers username so I can check it and use it as an example if the same is happening with that one.
Hoorah, we're all systems go this morning.
Thank you all, you're clearly wizards
Thank you all, you're clearly wizards