Please do not withhold your number
Alternatively keep the specific VISP phone support numbers for customer's initial contact.
Set up a new generic support number which is transmitted and displayed for caller ID regardless of which VISP the customer is with.
Any incoming calls on that number that customer support receive will need to be answered by an automated "PRESS" - "1 for Force9", "2 for Plusnet". . .
That way us customers at least get the display of a legitimate number, and not ignore or bar it because it is yet another "number withheld" scam call.
Set up a new generic support number which is transmitted and displayed for caller ID regardless of which VISP the customer is with.
Any incoming calls on that number that customer support receive will need to be answered by an automated "PRESS" - "1 for Force9", "2 for Plusnet". . .
That way us customers at least get the display of a legitimate number, and not ignore or bar it because it is yet another "number withheld" scam call.
TBH presenting any number is better than withholding it. I don't really understand why you would have to present different numbers for your different brands unless you wish to pretend they are not related. 
The company I work for I'm sure is much smaller than PN but we can do it and we don't even run a telephone or ISP service.
Generally people who wildhold their number do it to hide their identity often for malicious purposes.
The company I work for I'm sure is much smaller than PN but we can do it and we don't even run a telephone or ISP service.
Generally people who wildhold their number do it to hide their identity often for malicious purposes.
I have on at least two occasions (that I know of) not picked up the phone when Plusnet/Force9 support have tried to call me - because they "number withheld".
If I had been called with ANY legitimate UK phone number, then I would I answered the call immediately.
We receive about eight to fifteen "number withheld" calls EVERY single day and now simply don't answer those calls as 99% of the time they are foreign callers that we really don't want to talk to - and generally the same call centers every day !
Knowing that this was a problem (and for other reasons), I recently wrote in a Plusnet support ticket please DON'T phone to discuss the issue, but please respond ONLY using the ticket system, but Plusnet still phoned anyway ! - D'Oh ! - not reading the ticket again
If I had been called with ANY legitimate UK phone number, then I would I answered the call immediately.
We receive about eight to fifteen "number withheld" calls EVERY single day and now simply don't answer those calls as 99% of the time they are foreign callers that we really don't want to talk to - and generally the same call centers every day !
Knowing that this was a problem (and for other reasons), I recently wrote in a Plusnet support ticket please DON'T phone to discuss the issue, but please respond ONLY using the ticket system, but Plusnet still phoned anyway ! - D'Oh ! - not reading the ticket again
must admit that i hardly ever answer a witheld number as 90% of the time its sales calls 
