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Plus Net VERY POOR at Ticket replies
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- Re: Plus Net VERY POOR at Ticket replies
Plus Net VERY POOR at Ticket replies
24-06-2009 8:12 AM
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FOLK.
I have been without my phone for 3 - 4 days not and I have raised many tickets to Plus Net and they are not getting on with this at all...
I would advise anyone who thinking of joining Plusnet AVOID. I am VERY angry and upset on such POOR services. Watchdog and trading standard are being called today to see what I can claim from them for the problems I am having.
I have been without my phone for 3 - 4 days not and I have raised many tickets to Plus Net and they are not getting on with this at all...
I would advise anyone who thinking of joining Plusnet AVOID. I am VERY angry and upset on such POOR services. Watchdog and trading standard are being called today to see what I can claim from them for the problems I am having.
7 REPLIES 7
Re: Plus Net VERY POOR at Ticket replies
24-06-2009 9:43 AM
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Hi Rookey.
I'm very sorry for the amount of time you have had to wait to have your ticket responded to accordingly. I promise that it isn't standard practice and I'll have a word with some people to make sure that this doesn't happen again.
If you wouldn't mind leaving this with me for a bit, I'll try and find out why this has happened and to find out what we can do to make things better.
I'm very sorry for the amount of time you have had to wait to have your ticket responded to accordingly. I promise that it isn't standard practice and I'll have a word with some people to make sure that this doesn't happen again.
If you wouldn't mind leaving this with me for a bit, I'll try and find out why this has happened and to find out what we can do to make things better.
Re: Plus Net VERY POOR at Ticket replies
24-06-2009 10:49 AM
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Hi Rookey,
I've replied to your ticket at some length and I';ve tried giving you a ring to explain, but I suspect you're out at work.
There's lots of information on the ticket, but your call barring should be removed within the next 4 hours.
Again, please accept my apologies for the amount of time that it has taken to respond to your query accordingly.
I've replied to your ticket at some length and I';ve tried giving you a ring to explain, but I suspect you're out at work.
There's lots of information on the ticket, but your call barring should be removed within the next 4 hours.
Again, please accept my apologies for the amount of time that it has taken to respond to your query accordingly.
Re: Plus Net VERY POOR at Ticket replies
24-06-2009 2:58 PM
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Hi James
I have replied to your ticket and hope you can help a bit further to restore my faith back into plus net as I am that close of moving my services elsewhere unless you can help further.
Many Thanks
Andrew
I have replied to your ticket and hope you can help a bit further to restore my faith back into plus net as I am that close of moving my services elsewhere unless you can help further.
Many Thanks
Andrew
Re: Plus Net VERY POOR at Ticket replies
24-06-2009 3:42 PM
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Hi Andrew,
I've replied to your ticket.
I've replied to your ticket.
Re: Plus Net VERY POOR at Ticket replies
24-06-2009 5:40 PM
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Over 24 hours now ,, and no answer to my ticket.....not good enough
Re: Plus Net VERY POOR at Ticket replies
24-06-2009 6:48 PM
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My problem is now sorted. Thank you james it seem you are well prepare to look after your customers just wish other staff were the same.
Thank you once again
Thank you once again
Re: Plus Net VERY POOR at Ticket replies
17-08-2009 1:31 AM
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So anyone who was expecting to see more posts in this topic is aware, I've split out the recent discussion about hondo's speed problems in to a new thread here.
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