Oh dear - looks like being "lost in the system" with these tickets and because of shift patterns and workload, no individual member of staff (unless they offer via 'community', USENET, or some other forum) is actually watching what happens, so a ticket just seems to go into the queue and nothing happens for days at a time.
I can understand your frustration, as it has no similarities to the situation I was in, and looks like a simple enough task just not being done by anyone !
I feel sure there will have been action behind the scenes but sadly the information from that series of tickets doesn't suggest it, and just makes PlusNet look as if they are bumbling along and (almost) as if no-one cares. (I am sure they do, after all, if lots of complaints are made, it does not take long for the criticisms to go public to other web sites, radio shows, and 'word of mouth' can lead to potential customers ignoring PN, and existing customers choosing to move elsewhere... but it looks, through apparent inaction, as if the comments are of the line 'will someone else deal with this, it isn't my job to' and yet it never seems to find someone for whom it is their job.)
Can only hope someone has a definitive answer for you this morning - we know staff try their best and are (mostly) very helpful (else they are probably not staff for much longer) but if this has been running more than a week, you'd hope someone can explain just what is going on, and as goodwill, give you a free month or something for the nuisance level of seeing no progress on this at all... After all, you cannot 'do' anything to encourage the problem to get fixed - you are probably wanting to just see it behind you - and the only sanction you (may) have is to say 'OK, forget it, give me a MAC' which is probably the last thing you want to do...
