Plusnet Customer Services

[#1]

What is anyone's experience of trying to get through to customer services? I have tried 4 times at different times of day but kept on hold for more than 22 mins each time - lose the will to live and just hang up. If I stay on the call what is the typical wait time?

[#2]

I had to ring them 5 times over the last couple of weeks and I had to wait
43 mins, 51 mins, 46 mins, 31 mins & 34 mins. and guess what. They still didn’t resolve my problem.

[#3]

Moderators Note

This topic has been moved from Fibre to Plusnet Feedback 

[#4]

What’s the issue you’re having?

Maybe somebody on here can help...

[#5]

Thanks. It was all to do with the start date of my bb service. They started it a couple of weeks too early. But it’s working fine, and I’m happy with the service.