Plusnet, I've had enough: an ultimatum

[#1]

will do it was difficult to give the evidence because the PN page keeps changing its goal post, for me three times this month, James has been looking after it and giving me the refunds
http://community.plus.net/forum/index.php/topic,77791.msg628048.html#msg628048

Quote

30/7/09 James what is going on? yesterday the summary said current £1.96 New £0.90 this morning my features list Quote Standard Call Features Buy more than one standard call feature and save up to £3.80 2 for £1.96 save up to £1.96 3 for £4.50 save up to £0.89 4 for £6.00 save up to £3.80 5+ for £7.50 save up to £0.83 [Active]Caller Display      £1.47 per month Call Waiting      £1.47 per month Call Divert      £1.47 per month Ring Back      £1.47 per month Reminder Call      £1.47 per month      Anonymous Call      £1.47 per month [Active] Voicemail      £0.98 per month        Sub-total:    £2.45  Multiple features saving    £0.00  Updated monthly cost: £2.45 Advanced Call Features      Voicemail Extra      £2.45 per month       ORDER SUMMARY   Current monthly cost    £2.94 New monthly cost    £2.45 Cost for the remainderof month †: £0.00

[#2]

Your Question | ID: 29615417

[#3]

Begad I am glad I decided NOT to use PN for my phone line. BT mucked up at the start, paying by DD being charged for not, but I was sorted out and refunded. At my "renewal" of the free eve & w/e they "forgot" to inform me that I was at the end of the 12 months and started a further 12 month contract without asking, then offered my a free get out if I wanted it, but as the standard options I get FREE CID & eve & w/e calls are dearer elsewhere I staid with them.
Touch Wood, so far my BB invoices have been correct and since I have no referrals I pay the standard TOP price (L2 exchange on unlimited) 

[#4]

I went by the principle of "never put all your eggs in one basket". 

[#5]

I moved my phone to Plusnet because I had an intermittent line fault and it worked - when I reported it they bounced it between departments and fixed it - imagine trying to do that with BT retail on one side and Plusnet on the other 

[#6]

But the only people who can fix line faults are Openreach.

[#7]

I know that but I had the fault before I switched and got absolutely nowhere in getting it fixed with BT retail on one side and Plusnet on the other and not getting it sorted.
Once both voice and broadband were with Plusnet the voice and broadband faults sections actually talked to each other and eventually got Openreach to fix it.

[#8]

I understand. 

[#9]

Re my question number  29615417
I was being charged £12.91 for my heritage home phone 240 and was querying the cost of the features as the Web site kept on changing.
Call Features:  £1.96
Line Rental: £10.95
TOTAL: £12.91

At 02.32 this morning an agent decided that I was on the wrong product and should be changed to a new product cost
Call Features:  £0.00
Line Rental: £10.95
Call Plan: £5.00
TOTAL: £15.95
Phone 0845 and got a nice Lady in Durban who hadnt a clue said the product I was on didnt exist
so phoned 0114 got a nice Lad in S said the sleepy overnight Rep shouldnt have done that, they should always ask if its what you want
He would have to find out how to change me back
comment on e-mail

Quote

The following comment was added to the Question Dear Mr , You were on the wrong product, I have now change it for you and you will be charged correctly for these features. Just 99p. If you have any more questions please get in touch 24/7, either by our contact number 0845 1400 200 or through our assistant on our website.

I was going to check my blood pressure this morning before a hospital appointment on Friday - gave it a pass

[#10]

And we are told that English is a first language in SA!

[#11]

Sounds like some people are blatantly doing what the heck they want, or what they perceive what the customer wants, and still making a total balls up of it. I don't know what the heck is going on, but they need a touch of re-education.

[#12]

and in the Lack Of Comms Coverage a Week end Rio has been trying to sort it for me, but cant do it, he hopes Comms (Mand) can tomorrow

[#13]

I've just taken a quick look Pierre but it's not something I can do anything with over the VPN I'm afraid, we'll have to pick it up tomorrow when we've people in the office. TBH I think it's going to need a developer to fiddle around with some of the back-end database entries.

[#14]

Who's going to Kick who?,  Rio is on the late shift, but I think he has left a message for Mand, he said he will send me a text, as I am on the road tomorrow

[#15]

Hi Pierre,
I'm looking at this for you now. Sorry for the hassle.