Plusnet Portal Down

Strat · ‎14-04-2007

Looks like the portal is down.
I spoke to Kerstie on Chat and it maybe an hour or so.
No service Status though.

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greenway · ‎13-04-2015

Yes, as I just found when password was not accepted earlier, tried to reset password, checked "status" to make sure everything was OK, struggled with password again, gave up, phone up to find a pre-recorded automated message telling me that the internal systems were down and will be affecting the website.
Would it have been too much of a struggle to have put this on the login/portal status page? I guess so.

Chris · ‎05-04-2007

Unfortunately we're having some issues with the portal, this is also affecting internal systems meaning we can't post a service status at the moment.
As I get more news I'll reply here.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.

jelv · ‎10-04-2007

I've checked and it's been put on 08009176714

jelv (a.k.a Spoon Whittler)
Why I have left Plusnet (warning: long post!)
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)

All4One · ‎17-03-2013

Quote from: greenway
phone up to find a pre-recorded automated message telling me that the internal systems were down and will be affecting the website.
Would it have been too much of a struggle to have put this on the login/portal status page? I guess so.

...

Alucidnation · ‎03-01-2015

This place gets better by the day.

Chris · ‎05-04-2007

We'll hopefully be back up shortly, testing the fix at the moment.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.

Townman · ‎22-08-2007

Quote from: All4One
Quote from: greenway
phone up to find a pre-recorded automated message telling me that the internal systems were down and will be affecting the website.
Would it have been too much of a struggle to have put this on the login/portal status page? I guess so.

...

It is possible that due to whatever the problem is - it is NOT POSSIBLE to "get to" the server to do as you suggest?
It looks as though "plus.net" is down or unreachable.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Chris · ‎05-04-2007

Looks like we're back folks, sorry about that.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.

greenway · ‎13-04-2015

Quote from: All4One
Quote from: greenway
phone up to find a pre-recorded automated message telling me that the internal systems were down and will be affecting the website.
Would it have been too much of a struggle to have put this on the login/portal status page? I guess so.

...

If the "crazy" icon was aimed at me... why? OK, the login page I can understand - but surely the status page is not on the same infrastructure as the main Plusnet site? That really would be crazy!
So, even if the whole entire Plusnet infrastructure was down, surely someone there has a 3g phone/dongle to update the off-site status page?

jelv · ‎10-04-2007

Quote from: greenway
but surely the status page is not on the same infrastructure as the main Plusnet site? That really would be crazy!

It is!

jelv (a.k.a Spoon Whittler)
Why I have left Plusnet (warning: long post!)
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)

Tomplus73 · ‎13-04-2010

I'm confused

Tried to log on earlier today,just to check my bandwith usage,couldnt get in ofcourse.

Was able to see the forum pages and saw that there was trouble 't mill. Saw several posts on this thread,then it struck me, how were several posts,mostly by none staff members,able to post,if they couldn't log on. Answer please ?

Oldjim · ‎15-06-2007

The forum login is totally separate from the account login and usually, but not always, the forum stays up when the main portal is in trouble

Tomplus73 · ‎13-04-2010

I'm an Idiot ! Tried to log in earlier to post msg.............with wrong username/pass combination Doh !