Plusnet Premium Estimated line speed

[#1]

At the start of this month i switched from a monthly contract to Plusnet Premium.  Before i was getting a stable 6.5mbps but now i am only getting around 1.8mbps.  My current line speed has dropped from 7150 to 2000.  Is this normal when switching or will i now onlt get these speeds?  If so  i wish i had not switched over.
I did a check at http://speedtester.bt.com/ and these were the results.  Seems i should be getting faster than i am currently getting..
Download  Speed
1710 Kbps
 
0 Kbps 7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1710 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8696 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

[#2]

Welcome to the Forum mPH.
What is your Plusnet Profile here https://portal.plus.net/my.html?action=stable_rate

[#3]

Come on Strat, do you really need to ask? We both know it will be 2000!

[#4]

Just gathering documentary evidence for a conviction John

[#5]

Indeed the profile had dropped to 2000 due to a problem we are investigating during the account change. I've upped this to 7150 to match the BT IP Profile.

[#6]

@mPH
If your speeds haven't returned you may need to disconnect/reconnect.

[#7]

Quote from: Chris

Indeed the profile had dropped to 2000 due to a problem we are investigating during the account change. I've upped this to 7150 to match the BT IP Profile.

Yes thank you that has sorted it!!!  Disconnected and reconnected now, and all back to what i was getting before, but with better Ping for some reason (not complaining though)  Thanks for the quick response! 

[#8]

No problem, glad it's sorted now for you.