I will try to keep this polite, and not turn it into a rant!
Having read how good the new PLUSNET products were, I decided to change from my exising BBYW2 to PLUSNET PREMIUM. So, using the Member Centre 'product change' wizard, I applied to be upgraded.
Six days later, not having received a response from Plusnet, telling me if they had accepted my application, I raised a ticket. In it, I asked about the application and also asked two supplimentary questions regarding the change. I received a reply telling me that I was being upgraded (no apology for not having informed me) and answering one of the supplimentary questions. I am still waiting for a reply to my other question!
However, in the reply to my ticket, I was informed that I would be subject to some new rules and regulations as I was using a new product. These reguations are horrendous! There are so many of them and I cannot understand quite a lot of them. I realise that my power of comprehension is not as good as it was when I was young (I am almost 79), but really!!
Others appear to be a bit ambiuous. For example, they say that the new product is "for personal use". Like most other Plusnet users, I mainly use the computer, but my wife often goes on-line with it to browse the internet or send an email. Does this regulation mean that only I can go on-line? Will I have to tell me wife that she can't, and she will have to dictate any emails to me and I will have to type and send them? Will she have to tell me what she wants to look at on the internet and I will have to do the operating? Perhaps my doing it on her behalf isn't classed as "personal use".
Another thing. I cannot find if I can continue paying using my credit card with Plusnet taking the month's payment from it, as I have always done, or if I will have to pay by other means. I only hope that, when the first payment for the new product becomes due, I don't find that my account has been cancelled because I haven't changed how I pay.
The new regulations are written in such legal jargon and I'm not a lawyer!
When I used the wizard,I cannot remember anything about having to comply with a new set of regulations. Sorry if I missed it. So, if I hadn't raised the ticket, I would have known nothing about them and may have inadvertantly breached them. Ignorance of the regulations is no defence in law!! Even now, with so many I don't really understand, I don't feel safe.
I do feel that the writing of these rules should be looked into and clarified. I also feel that it should be made VERY clear to anyone changing that they are signing up to very many draconian regulations.
So now I am stuck with a new product, for a minimum of 12 months, the regulations of which I am very unclear. I hate to say this, but in my opinion, it is so secrative and underhand - totally unlike Plusnet has been in the past.
I have been with Force9 for about 14 years and, for the first time, I am very displeased with them. I have even thought of paying the cancellation fee and changing ISP.
Sorry to air my grevancies on the forum, but, at the moment I am a very unhappy customer!
Perhaps someone can enlighten me and explain things?
Cheers
Keith
