Plusnet Protect
Morning all,
I'm just reporting back with an update, Mcafee have confirmed that the issue is at their side and that the notifications are false positives. So with that in mind all that can be done at the moment is to ignore the notifications/requests.
We do want you to know that we think this is not acceptable and are pushing back for a speedy resolution.
Adam.
Cheers for the PM geofftswin I have added your details to the problem information.
I'm just reporting back with an update, Mcafee have confirmed that the issue is at their side and that the notifications are false positives. So with that in mind all that can be done at the moment is to ignore the notifications/requests.
We do want you to know that we think this is not acceptable and are pushing back for a speedy resolution.
Adam.
Cheers for the PM geofftswin I have added your details to the problem information.
Afternoon folks.
Transpires that after looking into this further, Mcafee are struggling to identify exactly where the problem lies
If you're affected by this problem (Mcafee saying you're unprotected and need to renew), then please add a comment to this thread. It would be interesting to know what happens when you click the 'renew' hyperlink. For those brave enough, it would also be helpful to know what happens when you uninstall the program, download it again from here and reinstall?
Edit: to those that have tried to reinstall (namely @geofftswin and stallan), exactly what steps did you take when doing this?
Transpires that after looking into this further, Mcafee are struggling to identify exactly where the problem lies
If you're affected by this problem (Mcafee saying you're unprotected and need to renew), then please add a comment to this thread. It would be interesting to know what happens when you click the 'renew' hyperlink. For those brave enough, it would also be helpful to know what happens when you uninstall the program, download it again from here and reinstall?
Edit: to those that have tried to reinstall (namely @geofftswin and stallan), exactly what steps did you take when doing this?
Quote from: pierre_pierre sounds like PN got it off the back of a magazine and forgot to renew after the end of the trail period 
Very funny, I agree and am not surprised that McAfee has failed. I am glad my computers are not relying on this POS.
Another strategy that plusnet have not properly proved and implemented half cocked
Dear Mr ,
Thank you for your query.
We have become aware of a problem with our Plusnet Protect software incorrectly asking for a renewal.
We have reported this issue to our suppliers and they have assured us it was due to be fixed by 18/11/2010. In the mean time we would like to reassure all customers who have this issue that the software is fully working and their systems are protected. You can safely ignore any message asking for a renewal.
We apologise for any inconvenience caused by this issue and will provide an update as soon as any more information is available.
Kind regards,
[mremoved]
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This arrived this morning!
I am not convinced that my system is still protected as Mcafee is no longer updating itself so as a precaution I have had to take my system offline until I can install some other protection. This is a shame and causes me significant inconvenience as I can't access my files remotely. However I do not blame Plustnet. Mcafee has a bad reputation and from their performance over this issue the rep. is richly deserved.
jim:csa
Thank you for your query.
We have become aware of a problem with our Plusnet Protect software incorrectly asking for a renewal.
We have reported this issue to our suppliers and they have assured us it was due to be fixed by 18/11/2010. In the mean time we would like to reassure all customers who have this issue that the software is fully working and their systems are protected. You can safely ignore any message asking for a renewal.
We apologise for any inconvenience caused by this issue and will provide an update as soon as any more information is available.
Kind regards,
[mremoved]
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
This arrived this morning!
I am not convinced that my system is still protected as Mcafee is no longer updating itself so as a precaution I have had to take my system offline until I can install some other protection. This is a shame and causes me significant inconvenience as I can't access my files remotely. However I do not blame Plustnet. Mcafee has a bad reputation and from their performance over this issue the rep. is richly deserved.jim:csa
Quote from: Atman ...so as a precaution I have had to take my system offline until I can install some other protection.
Wink wink, nudge nudge...
Microsoft should be paying me commission or something.
From the sublime to the ridiculous @ Dom 
Haha.
Well, all I now is it works for me! Then again, if it didn't, how would I know? It's not like it'd tell me that there's a virus but it's not picking it up...
Well, all I now is it works for me! Then again, if it didn't, how would I know? It's not like it'd tell me that there's a virus but it's not picking it up...