Plusnet, awful service and haven't got.a clue.

[#1]

MisterP,
I tried contacting you over your situation this morning. I have left you a voicemail.
I will update you on Ticket: 92423593 from this point onwards.
I'm so sorry for the delay and the billing.
Matty

[#2]

Hopefully the end of my sorry tale, but the BT engineer turned up on time this morning and I am now typing this from my now working connection. Surprised to learn that my phone line that I was promised was connected on or around the 14/10 was not connected at all, actually I wasn't surprised at all but after a month of relying on my mobile phone for the inter I can now use . Now for all those updates I need to start.

[#3]

Thanks for letting me know about this. What a relief to hear you're online!
I'll send you a debrief on the ticket this afternoon
Matty

[#4]

They let my friend down four times before he got connected and had the cheek to say that he would be charged £50 if he was not in.
Did they compensate him for loss of work NO /NO/NO

[#5]

Dommie, your friend may find this helpful http://www.moneysavingexpert.com/shopping/delivery-rights
Also OpenReach pay PN for each missed appointment , see here http://www.openreach.co.uk/orpg/home/updates/briefings/generalbriefings/generalbriefingsarticles/gen...
Regards
Mike