Plusnet can't be bothered to show my internet usage
I encountered the wonderful world of Plusnet "support" - via typing into a text box. 
I haven't been getting any breakdown of my internet usage for the last week, so I thought I would try their much vaunted customer support ...
It seems that they can't be bothered to deal with it on the grounds that they can't charge extra, even if I download the entire internet.
On their follow-up survey, not unsurprisingly, I rated them exceptionally bad at Customer Support.
I haven't been getting any breakdown of my internet usage for the last week, so I thought I would try their much vaunted customer support ...
It seems that they can't be bothered to deal with it on the grounds that they can't charge extra, even if I download the entire internet.
On their follow-up survey, not unsurprisingly, I rated them exceptionally bad at Customer Support.
Quote Question #111959534 - Your Feedback
XXXXXXXX - CSC Analyst
7:12pm, Saturday 3 Oct 2015
**Internal**
Web Chat ID: 4309102358
Description: Usage issue. Advised Unlimited so no need to worry about going over. Advised issue would be fixed if possible as part of PID 84083.
Kind regards,
XXXXXXXXXX
Quote from: vilefoxdemonofdoom It seems that they can't be bothered to deal with it on the grounds that they can't charge extra, even if I download the entire internet.
It looks like they're saying the usage display issue is going to be fixed to me
Quote Fixed, if possible.
What is that supposed to mean?
It means they cant fix it 
Actually, I was surprised to find that it was fixed on Monday morning!
Although I have to admit that this coincided with the start of a new account month...
Anyway, I've responded to their ticket (yes, they still raise tickets).
Although I have to admit that this coincided with the start of a new account month...
Anyway, I've responded to their ticket (yes, they still raise tickets).
Quote Problem appears to be solved as from Monday morning.
However, the original CSC Analyst said to me that "The problem would be fixed - if possible"
This lackadaisical attitude is very unprofessional.
Since the problem has been resolved, I'm happy for you to close this ticket.