Plusnet help site - where are the webcams/call handling stats etc
It seems that some of the things that made plusnet unique are no more - another reason for joining was that plusnet didnt advertise much relying mostly on word of mouth with the major advertising being on the local football teams shirt.
As for CS my main reason to call has only really been at contract renewal time to see if they will offer a new deal, i've been with plusnet for a while, but at the same time my loyalty is only as good as whatever deal they offer come renewal
As for the initial problem, Problem fixed - Open reach are working in the area installing fibre to the premises and at the same time working in the exchange one of the openreach staff/engineers said things may go on and off while they work - also said the fibre optic cables will replace the copper and the old cables will be decomisoned as everyone will then be eventualy be on fibre optic cables going to each property although it may be some time yet, when that happens will i have to change to a plusnet fttp deal?
@pint wrote:
As for the initial problem, Problem fixed - Open reach are working in the area installing fibre to the premises and at the same time working in the exchange one of the openreach staff/engineers said things may go on and off while they work - also said the fibre optic cables will replace the copper and the old cables will be decomisoned as everyone will then be eventualy be on fibre optic cables going to each property although it may be some time yet, when that happens will i have to change to a plusnet fttp deal?
Ah - that kind of explains the initial problem, although it shouldn't have much effect on current connections. The comment about FTTP replacing is a long-term goal, and I would take the comment with a pinch of salt - here in Sheffield it was said in 2017/8 that we would have 70/80% FTTP availability, we currently have about 10%, although new developments are 'full fibre' AIUI.
Plusnet currently don't offer FTTP - a BT group decision - but as the roll-out continues, they may have to reconsider.
@pint wrote:
Ive seen a feew articles on websites stating that in certain areas openreach will stop acepting copper based services and migrate people to fibre (fttp)
It's already begun in some areas with high fibre infrastructure (78% I think is the possible trigger)! But don't fret just yet it will take some time into the 2030's to be fully complete. See https://www.ispreview.co.uk/index.php/2020/12/openreach-consult-on-closure-plans-for-4600-uk-exchang...
what will happen to customers of ISPs such as plusnet ?- and what if they are in the middle of a contract?
By that time Plusnet may well offer FTTP, meanwhile they just lose business in such areas.