Plusnet never answer a question first time

[#1]

Why is it that if I raise a question Plusnet never anser it first time, their first reply always shows that they have not read my question properly

[#2]

what question did you want answering?

[#3]

I want plusnet to answer

[#4]

Sometimes it is how the question is written that illicits the 'wrong' answer or further question. Case in point the first 3 posts in this thread.

[#5]

That is just the question I've been looking for somewhere to post.. I did post a question ages ago about having 'subscribe to my newsletter' on my site. Had reply that only users from way back [forgotten the term and now can't locate it no matter how many variants of message I put into help - only takes me to blogs] . I replied again asking why I was not in that category  as I have been with f9 for what seems like forever.
But why oh why does plus net not have a heading somewhere obvious to contact the powers that be. I like plusnet but if I don't get some contact soon I'm leaving. WHAT HAPPENED TO RAISING TICKETS?

[#6]

The best help seems to be here or on usenet rather than via tickets.  It shouldn't be this way.

[#7]

@ meirionnydd see your other question the answer is there waiting for you

[#8]

I agree with mapletree.  I "asked a question" about what I deemed to be wrongful charges and it was dismissed.  I posted a thread here and it was resolved with the help of other users.
http://community.plus.net/forum/index.php/topic,78874.32.html