Signed up to Plusnet several weeks ago but only connected a week ago. All ok and atraight forward. But when setting up email keep getting password not recognised when signing in. reset login password as suggested on help site and set email to same, password still not recognised,.tried to phone many times to those friendly people, according to tv advert. in Yorkshire but waiting time at least an hour according to thier message. So, decided to send support ticket on Tuesday 15th Feb. at 10.15 am. It is now Thursday 17th at 17.00 and still nothing.
Oh dear, perhaps Plusnet should take care of existing customers before trying to get new ones or are the to going to become like many other suppliers whom are virtuarly impossible to contact or get any help and advice from. if this unacceptable service contiues I am afraid I wont be with plusnet for much longer.
Plusnet support ticket no [ 39876369 ].
