Plusnet your taking the micky!!

[#1]

Cut a long story short, engineer failed to turn up Sat, took day off unpaid today and again engineer failed to turn up. Im furious to put it mildly. I was assured and promised it would happen today but it didnt. Will now claim for my loss of earnings. I would not have minded if it had got sorted but I think I have been more than patient with plusnet considering I have broadband as slow as dial up and it keeps crashing and also without a phone for 3 days when I switched over! All these awards for best this best that good job they didnt speak to me for recommendations! I am even considering cancelling contract as its pointless and plusnet are not keeping to their side of it.
So fed up.

[#2]

Hi dodgykeeper,
I'm sorry you've had so much trouble with this. If you could now reply to your ticket with some more available times we can move this on for you. I understand how frustrating this must be so if you wish to raise a complaint you will find more information on our complaints procedure and where it can be dealt with in the correct manner.
Thank you.
Jojo

[#3]

Had a phone call last night am awaiting someone to ring me after 4 today. I want to make a complaint but cant because I have 3 open questions and so it wont allow me to do it. More frustration!

[#4]

HI dodgykeeper,
I have closed one of the older questions which is no longer relevant so you can open another one.
Jojo

[#5]

Still waiting for a phone call as promised. 3 days now. What is the point of me carrying on with plusnet cause nothing is being sorted. Total joke. I will be cancelling tomorrow unless i am contacted. You have broken the terms and conditions of not offering the service I am paying for. Totally disillusioned!

[#6]

Customer Service don't work at weekends - too many people online at that time so they run for cover.

[#7]

Costumer service does work at weekends.

[#8]

and if you read JoJo reply you can now submit a ticket

[#9]

Quote

Costumer service

They didn't get my wookiee costume finished in time though! On a serious note, I've checked the account and you should be able to raise a ticket now.

[#10]

I have put in a complaint but it still doesnt sort out issue of engineer being booked have sent 2 requests now what more can I do.

[#11]

I'll make sure someone looks at that ASAP for you in that case.