Poll: Are you satisfied with the PlusNet Service ?

[#1]

The voting has been static for a while now, with the above results.

500,000+ subscribers to PlusNet.
Many subscribe to the Forums.
(17,723 at last count)
Average 128 per day
A few appear to be dissatisfied.
The vast majority appear to be satisfied.
Please enter your vote above.
Ignore the percentages, the number of votes are the accurate measure.

The Poll is anonymous, but feel free to expand your thoughts in this thread.

[#2]

These polls usually come out highly in favour of a satisfied customer base......much to the disappointment of the very tiny minority who aren't.

[#3]

I've voted "Broadband YES" and "Broadband NO" since there wasn't an option to say fairly satisfied...

[#4]

mod:note
I have removed a series of posts within this thread which were bordering on both trolling and personal attacks.

[#5]

Why did you remove my comment regarding voting for both since I'm only fairly satisfied. What's the problem in that? Are you going to remove my votes too?
I am happy with the service but not with the speed or the inability to understand what I can do about it.

[#6]

drj - apologies, yours was in the middle of it all. now back in place

[#7]

phone service = spot on
broadband = functions, below average speeds but it seems a solid stable connection.
my votes reflect this, i hope you use the results of this pole constructively.

[#8]

Quote from: PlusComUK

Maximum percentages per poll appear to be 50%, not 100%, if you vote twice. Recommended, as it otherwise slews the graph.

As I don't use PlusNet phone service I couldn't vote on that,  just broadband.
I fear asking two different questions in the same poll might lead to odd-looking results.

[#9]

It's my first Poll, still learning, be gentle !
I think you have to ignore the graphs as a group of 4, and see them as two groups of 2.
Broadband only, or Phone only, relative horizontal bar lengths.
We're not comparing Broadband with Phone. ( Apples & Oranges.)

[#10]

Broadband Service YES	 33 (56.9%)
Broadband Service NO	 4 (6.9%)
Phone Service YES	 20 (34.5%)
Phone Service NO	 1 (1.7%)

If I am correct that the phone service is not available without broadband, then the satis/disatisfaction percentages are misleading .
In fact  to date 89.2% users of the broadband service are satisfied, and 95.2% users of the phone service.
Could the poll be remodelled perhaps?

[#11]

A user may be satisfied with their Phone service, and less satisfied with their Broadband service, or vice versa, whether they are bundled or not ?
The stats you quote will be useful after a period of time, being number of Satisfied users divided by total users of each respective Broadband or Phone service, of those that respond. (33/37 & 20/21 in the example shown above)
Best to ignore the (misleading) percentages created by the poll, and stick to actual number of votes.
But correct so far.

I'll calculate the actual satisfaction ratios on a frequent basis.
Which do people prefer, Pie Chart or Doughnut ?
(Or maybe even just a Pie, a Doughnut, and a mug of strong Yorkshire Tea ?)

[#12]

Quote from: dvorak

Moderators Note. .....removed a series of posts within this thread which were bordering on both trolling and personal attacks.

So they were not actually trolling or personal attacks, but removed.

How is querying if those who benefit from referrals are more likely to hang round this forum and therfore vote, in anyway trolling or a personal attack?

[#13]

Did you see the offending posts ?
You needed to see them to appreciate just why they were removed.

[#14]

Quote from: PlusComUK

You needed to see them to appreciate just why they were removed.

See them? I wrote one that was removed!!! 
I don't appreciate a pefectly legit opinion being deleted because it was not on message and was neither trolling or a personal attack.
I'll let you get back to your poll.

[#15]

Quote from: PlusComUK

Did you see the offending posts ? You needed to see them to appreciate just why they were removed.

You missed a bit out !
The mods must have disagreed with you.