Poor and slow support.

[#1]

Have you heard from the engineer at all?
I'm just owndering if he was still doing something on your line which caused it to drop.

[#2]

No, not since his call to say he'd fixed it, asked me to open a web page to test etc.
The router has now lost signal 41 times in 1hr 19 mins
My faith in BT as incompetent has been fully restored
When I speak to the SO I'll get them to ring BT and sort it out. Clearly this isn't a PN issue anymore. Unfortunately that won't happen for a few days so I'll turn off the router for the time being as there's no point having it on when it keeps losing its connection every few minutes. It's also really winding me up having to keep trying to use it every few minutes and then wanting to thump the transistors out of it so I'd rather turn it off and forget about it. I've already broken the desktop PC and thats going to be costly to fix (dongle installation kept failing so i battered it out of frustration - only to find out later when google decided to change the results for the same search terms that VMware has caused the problem for many others - uninstalling VM lets the dongle install).
Thanks anyway.
A very disillusioned okrz.

[#3]

Let me put a call into Wholesale anyway and see if they have any update on the engineer visit.

[#4]

Hi - I've spoken with BT and they don't really have anything useful until the engineer slot ends (1800).
I've passed your fault back to them again.

[#5]

saying all  that
my plusnet product is working fine
and all the best okrz....y hope your back on line real soon with a new phone number
which is why i posted the post here
[Moderator's note by Jim (Oldjim)  Link added to clarify the post following the topic split ]

[#6]

Off topic posts split off - http://community.plus.net/forum/index.php/topic,91055.0.html
If you want to continue the general discussion about Plusnet/BT faults please do it there
I have left the last post by giro as it fits better in the original thread

[#7]

Just a quick one, and please accept my apologies for keeping this thread on topic!
I've noted that your connection has continued to drop over the course of the weekend, so I've passed the fault back to BT.  I'd expect them to request access for engineer #2 within 24 hours or so.
I'll drop a quick call to K just to confirm this.