Hi, I feel I need to write to chat about the poor service I have received. On 23rd April we lost out broadband and landline services, an accident with lorry and telegraph pole. At first the information and service received was good and succinct. I was told the repairs would take about a month, I’m 71 and need my phone to keep in contact with my family. I was told at the time compensation would be £8 for each day without service. Repairs were eventually completed by June 1st, again I was told compensation would be forthcoming. I called Plusnet yesterday to be told this was not so, all I would get would be the cost of last bill 31.00, bearing in mind I used far more data on my mobile during this time, bumping that bill up by 30.00. The person I spoke to yesterday was both negative and unhelpful, I ended up losing my temper and hanging up. Unfortunately I’m half way through my contract otherwise I would certainly look elsewhere for a better option.
