Praise where praise is due.

[#1]

Plusnet UK Customer Service
I have called Plusnet Customer Service twice; once for technical support and once for billing.
Calls were answered quickly and by a team who definitely knew what they were talking about and responded immediately.

http://forums.moneysavingexpert.com/showthread.php?t=4587519

[#2]

Thanks for the great feedback, nice to see you had a pleasant and timely experience