Problem after problem
Run the BT speed test to see what it says your IP Profile is.
Then go to see what https://portal.plus.net/my.html?action=data_transfer_speed says is you current line speed - it should be the same.
If it isn't ring Plusnet and ask for your current line speed to be set to match your IP Profile (they can do that immediately). Any problems post the results here and one of the Comms team will do it for you.
Then go to see what https://portal.plus.net/my.html?action=data_transfer_speed says is you current line speed - it should be the same.
If it isn't ring Plusnet and ask for your current line speed to be set to match your IP Profile (they can do that immediately). Any problems post the results here and one of the Comms team will do it for you.
Im on pro, so shouldn't i get maximum priority on all my traffic?
Ping is slightly better today, but no where near what i was getting
This is a brand new house, that i have lived in for 3 months, and since i arrived ive been getting between 5.2 and 5.5mb for the whole time, so why now has it dropped? Im less than half a mile from my exchange as well..
And tbh i dont have time to do the whole wireshark thing
I also refuse to phone and pay for more help as this is the 3rd problem ive had with plusnet in around 7 months
Ping is slightly better today, but no where near what i was gettingThis is a brand new house, that i have lived in for 3 months, and since i arrived ive been getting between 5.2 and 5.5mb for the whole time, so why now has it dropped? Im less than half a mile from my exchange as well..
And tbh i dont have time to do the whole wireshark thing
I also refuse to phone and pay for more help as this is the 3rd problem ive had with plusnet in around 7 months
2.33 is spot on the correct speed for an IP Profile of 2500 and proves that your traffic is being managed correctly (Plusnet are giving you the full speed your line is currently to by BT). You therefore don't need to do any wiresharking.
You need to identify why your router synced at a lower speed causing your IP Profile to be reduced.
Is there ever any background noise when you use the phone? If your router works with RouterStats or RouterStats Lite I'd recommend you run that to keep an eye on the noise margin.
You need to identify why your router synced at a lower speed causing your IP Profile to be reduced.
Is there ever any background noise when you use the phone? If your router works with RouterStats or RouterStats Lite I'd recommend you run that to keep an eye on the noise margin.
If you've had problems at two addresses it is distinctly possible that there's something wrong with the way you have things set up or with your equipment. There's a number of fellow users on these forums who will help you identify what's causing your problems if you just keep your cool and co-operate with working through what we ask you to do.
The BT speed test you've posted proves that everything is working exactly as it should on the Plusnet side - 2308 is a good speed for someone with an IP profile of 2500.
If you want us to help please describe your setup with regards to all the phone sockets (what's in where), where you have filters, your router. Also if you could answer my question about background noise on the line.
Edit: Just found your last post after I'd typed this.
The BT speed test you've posted proves that everything is working exactly as it should on the Plusnet side - 2308 is a good speed for someone with an IP profile of 2500.
If you want us to help please describe your setup with regards to all the phone sockets (what's in where), where you have filters, your router. Also if you could answer my question about background noise on the line.
Edit: Just found your last post after I'd typed this.
Looking at those stats it appears that your target noise margin has been pushed up to 12, so the router is currently syncing slower than it might. BT push the noise margin up to try and stabilise the line is you either are getting disconnections or there are a significant number of errors - and your stats are showing more errors than I would like.
If you could describe your setup we'll set about trying to discover why those are happening - running routerstats if your router is one that is supported would be good.
Edit: Your attenuation suggests you should be able to sync at the full 8MB.
If you could describe your setup we'll set about trying to discover why those are happening - running routerstats if your router is one that is supported would be good.
Edit: Your attenuation suggests you should be able to sync at the full 8MB.